IT Support Engineer

TN United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading MSP focused on secure IT infrastructure and networks for government and defense organizations. As a 2nd/3rd Line Support Engineer, you will play a vital role in delivering effective service desk support while collaborating with the IT field team. This innovative firm is experiencing significant growth and offers a dynamic work environment. With a commitment to the highest standards of service, you will have the opportunity to enhance your skills while contributing to ambitious goals. If you're ready to take your career to the next level, this is the perfect opportunity for you.

Benefits

Life Works

Cycle to Work

Long-Term Sickness Insurance

Employee Assistance Programme

Discretionary Bonus

Qualifications

• Eligibility for SC and/or DV Clearance is mandatory.
• Experience in providing 2nd/3rd line IT support is essential.

Responsibilities

• Monitor and resolve issues via logging system and phone.
• Provide timely 2nd/3rd line support for IT incidents.
• Maintain technical documentation and ensure compliance.

Skills

2nd/3rd Line Support

Linux

Windows

Active Directory

VMware ESXi

Azure

Nessus

Tools

VMware vCenter

Anti-virus Software

Logging System

Job description

Social network you want to login/join with:

Oscar Technology is working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence organisations across the UK. They are leaders in their niche and have been growing steadily over the past 10 years.

The company is UK sovereign-owned and operated, demonstrating their authority within the market. They stay up-to-date with the latest industry developments to offer the highest standards of service and security.

Despite their successes, they have ambitious goals for the future, with team growth expected to be significant in the coming months. Now is a great time to join.

All applicants must have or be eligible to obtain SC and/or DV Clearance. The company will assist with the process, but eligibility is required for consideration.

As a 2nd/3rd Line Support Engineer, you will play a key role in delivering effective service desk support. You will collaborate closely with the IT field team to resolve issues and ensure smooth operation of systems for the company and its clients.

Responsibilities include:

• Monitoring and addressing issues raised via the logging system and phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Performing routine maintenance and updates on application operating systems and anti-virus software.
• Ensuring compliance with IT policies, procedures, and security standards.
• Assisting with data retrieval and backup management, both onsite and cloud-based.
• Creating and maintaining technical documentation, including diagrams and knowledge articles.
• Performing patching and system maintenance on Linux and Windows environments.
• Managing and configuring firewalls for network security.
• Maintaining VMware ESXi hosts, vCenter, and Horizon environments.
• Administering Active Directory for access and permissions management.
• Using vulnerability scanning tools like Nessus to identify and fix vulnerabilities.
• Managing Azure cloud resources and services for cloud infrastructure.

Work Schedule:

The role will initially follow regular daytime hours. As demand grows, it will transition to an 8-8, 3-day-per-week schedule later this year. Candidates must be open to working shifts, including evenings and weekends.

• Life Works
• Cycle to Work
• Long-Term Sickness Insurance
• Employee Assistance Programme
• Discretionary Bonus

Oscar Associates (UK) Limited acts as an Employment Agency for this vacancy.

For more information about data privacy, please review our privacy policy on the Oscar website.