IT Support Engineer

Keyzo; Redcar; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as an IT Support Engineer where you'll provide exceptional technical support across software solutions. With an emphasis on teamwork and support, you’ll assist with ticket management, analyze application issues, and offer solutions. This role is ideal for someone eager to elevate their IT career within a dynamic environment that values innovation and excellence.

Benefits

Bonus Schemes

25 days annual leave

Pension scheme

Flexible and remote working available

Enhanced Occupational Sick Pay Scheme

Life Assurance

Holiday purchase scheme

£50 birthday voucher

Qualifications

• 2-3 years' experience in IT Support role.
• Basic Linux knowledge with a willingness to learn more.
• Strong SQL skills for application-level troubleshooting.

Responsibilities

• Progress service desk tickets independently and collaboratively using Jira.
• Provide solutions for bespoke application issues and maintain server performance.
• Support internal staff with IT issues and participate in Out of Hours Support.

Skills

Linux

SQL

Windows OS

Analytical thinking

Customer service

Education

A Level 3 qualification in IT

Tools

AWS

Azure

Job description

Job Summary

At Bytron, a trading division of Keyzo IT Solutions Ltd, we believe that at the heart of every great company is a team of brilliant, driven professionals. We’re a values-led Company and aim to ensure all our employees feel valued, supported and motivated to achieve their very best.

Our aim is to exceed expectations and create innovative digital products that make information more accessible and useful, enabling people to achieve more.

As a member of our Production Team, and one of our IT Support Engineers, you will work with the wider teams and under the direction of the IT Support Manager to ensure that our software solutions and customers receive excellent technical support. The IT Support Engineer will act with reliability, maintain strict confidentiality, adhere to all Company policies and procedures and be a champion of the Company Values at all times.

Location

Headquartered in the North Lincolnshire village of Kirmington, we also have offices in Hull, East Yorkshire and fully support a remote working schedule.

Accountabilities

You will play a key role in the following tasks:

• Progressing service desk tickets independently and collaboratively via our Jira support system
• Analyse bespoke application issues and provide solutions
• Learn and configure new features within our application
• Proactively identifying recurring customer issues and suggesting improvements to the knowledge base
• Performing routine maintenance tasks on servers to maintain optimal performance
• Reviewing audit logs to diagnose and resolve problems
• Setting up hardware and accounts for new starters
• Supporting internal staff with IT issues and queries
• Participating in our Tier 1 Out of Hours Support rotation (with additional on-call pay)

What we’re looking for

You don’t need to tick every box, but the ideal candidate will bring:

• Around 2–3 years' experience in an IT Support role (SaaS/software background helpful but not essential)
• A Level 3 qualification in IT (or equivalent knowledge/experience)
• Basic Linux knowledge and a willingness to learn more
• Strong SQL skills for application-level troubleshooting
• Solid experience with Windows OS and user support
• Familiarity with cloud platforms such as AWS, Azure, or similar
• A quick grasp of new technical concepts and tools
• Analytical thinking and a proactive, problem solving mindset
• A focus on delivering excellent customer service and support

Staff Benefits

• Salary £24,500 to £30,000 p.a, depending on experience
• Bonus Schemes (after 12 months service)
• 25 days annual leave (rising with service length) plus public bank holidays
• Pension scheme (matched employer contribution up to 5%)
• Flexible and remote working available
• Holiday purchase scheme
• Enhanced Occupational Sick Pay Scheme
• Enhanced maternity/paternity/adoption leave
• Life Assurance (4 x salary)
• £50 birthday voucher

Recruitment Process

We are proud to manage all our recruitment in-house to ensure a seamless experience for you from start to finish. We believe this direct approach builds an important professional relationship, helping us understand you better and providing you with transparency throughout.

What you can expect from us:

• Clear communication on the progress of your application
• An interview with HR & the IT Support Manager, via MS Teams.
• A technical test if successful in the first interview with the IT Support Manager, via MS Teams.
• Feedback following your interview
• Opportunity to ask us questions or provide feedback

Ready to elevate your IT career? Apply now and join our ever-growing team of champions.

*Applicants must have the Right to Work within the United Kingdom without an employer sponsor

*Our vacancies are not open to recruitment agents