IT Support Engineer

University of the Built Environment; Reading; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A prominent online university seeks an enthusiastic IT Support individual to enhance team performance. The position involves managing IT systems and providing service to students and staff. Ideal candidates will demonstrate strong communication and troubleshooting skills, contributing to our commitment to excellence.

Benefits

Generous holiday allowance

Flexible working arrangements

Qualifications

• Experience in a technical support role for Windows and Mac.
• Ability to support users at all levels.
• Understanding of hardware configuration including laptops and peripherals.

Responsibilities

• Manage incoming incidents and service requests in line with SLA.
• Update customers throughout the lifecycle of their service ticket.
• Collaborate within and outside of the team.

Skills

Customer service

Communication skills

Troubleshooting

Education

GCSE Maths and English Grade C/4 or above

Job description

Full time (35 hrs/wk), permanent

Based Horizons (Reading, Berkshire) with up to 2 days per week working from home

Salary Circa £26,000 Pa Plus Benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

We are looking for an enthusiastic and motivated individual to join our busy and fast-paced Technology team within our specialist, predominately online University. You will manage and support IT systems across the University, providing an excellent service for all students and staff. This is a great opportunity for someone looking to further their career, develop their skillset, and grow their technical knowledge.

Your Accountabilities And Responsibilities Include

• Manage incoming incidents and service requests in line with the SLA.
• Update customers throughout the lifecycle of their service ticket.
• Follow technology procedures for setting up new starters, arranging changes, and managing leavers.
• Collaborate both within and outside of the team.
  
  

Our Main Requirements

• GCSE Maths and English Grade C/4 or above.
• Previous experience in a similar/technical support role for Windows and Mac operating systems.
• Customer service and communication skills, with the ability to support users at all levels.
• An understanding of the configuration of hardware; laptops and peripherals including printers.
• Troubleshooting ability and keenness to learn.
  
  

At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details please see the Work for us > current vacancies section of our website.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the University recruitment inbox (details found within the job specification) by no later than Tuesday 15 July 2025 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION

We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.