IT Support Engineer

Pathfinder - IT Recruitment; Reading; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading manufacturer based in Winchester is seeking a Technical Support Engineer. The role involves providing expert guidance and technical support to clients across the UK and Europe. Candidates should have a strong technical background and a degree in science or engineering. This full-time, permanent position offers a competitive salary with additional benefits.

Benefits

Benefits package

Qualifications

• Degree in science or engineering required.
• Strong technical knowledge in materials or testing.
• Full UK driving license required.

Responsibilities

• Provide technical support to UK & European distributors.
• Manage technical helpline and support inbox.
• Create and maintain technical datasheets and marketing content.

Skills

Technical knowledge

Problem-solving

Education

Science or engineering degree

Job description

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Posted 7 days ago

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Job Description

full time

We are seeking a Technical Support Engineer on behalf of a global manufacturer based in Winchester. In this role, you will provide expert guidance, product advice, and technical support to the company’s clients and customers.

We are seeking someone who is technically minded , with a background in either engineering, technical products, materials or an understanding of products variances from a laboratory or testing perspective.
Location: Winchester (100% onsite, occasional UK/Europe travel)
Salary: £35-40k + benefits
Type: Full-time, permanent

About the Role:

You will be providing technical support to UK & European distributors via phone, email, and onsite visits

• Develop and manage testing programs and technical data
• Support sales team with site visits and technical assistance
• Manage technical helpline and support inbox
• Update CRM and pass leads to sales teams
• Prepare presentations, run webinars, and lead training sessions
• Handle product quality complaints and assist with QC coverage
• Create and maintain technical datasheets, articles, case studies, and marketing content
• Represent the company at exhibitions, conferences, and training events

Requirements:

• Science or engineering degree
• Strong technical knowledge, ideally in materials or testing
• Full UK driving license

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0

Customer Support Engineer

Silchester, South East Mercury Systems

Posted 1 day ago

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Job Description

Join Mercury Systems as a Customer Support Engineer – Based in Silchester

Are you looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges .

Your Mission

As a Customer Support Engineer , you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs .

Additionally, you will collaborate with teams across engineering, production, and customer support , driving root cause analysis and proposing effective solutions.

Key Responsibilities

In-Service Support:

• Prepare support documentation required by projects.
• Provide technical expertise on legacy products.
• Develop procedures for on-site rework when necessary.

Support to Production:

• Assist production test technicians in troubleshooting product testing challenges.
• Lead root cause analysis and corrective actions to optimise production yield .

Root Cause Analysis & Quality Assurance:

• Inspect and analyse defective products or subcomponents.
• Drive synchronization of root cause analysis activities with engineering and quality teams.
• Participate in customer issue resolution and RMA assessments .

Required Qualifications:

• Bachelor's or Master's degree in Engineering or Science (BA/BS or higher) .
• Experience in customer support, electronics manufacturing or repair , preferably in the Aviation, Space, and Defense (ASD) industry .
• Strong English communication skills (spoken and written).
• Knowledge of digital electronics design and troubleshooting.
• Strong problem solving skills, with route cause analysis.
• Knowledge of Linux operating system, drivers and architecture.

What We Offer

• Flexibility: flexible hours.
• Benefits: life insurance, health insurance, pension fund, travel insurance and discount platform.
• Work Environment: Free coffee, fruit, and onsite parking.
• Growth: Continuous learning, mentorship programs, and challenging projects.
• Compensation: Competitive salary aligned with market standards and bonus.
• Inclusion: An inclusive culture that values your ideas and impact.

Why Mercury Systems?

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure . Our mission is to bring cutting-edge commercial technologies to the tactical edge , enabling our customers to accelerate innovation and gain decision superiority .

Our Culture

At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication . Whether you’re a seasoned expert

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1

Guildford, South East Addition+

Posted 1 day ago

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Job Description

We are currently recruiting for a recognised IT Consultancy for the role of System Support Engineer . This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities.

What you’ll be doing:

• Work on high-impact projects that directly support national security, public services, and critical government operations, including clients such as the Home Office and MOD.
• Be part of a team where decision-making is fast and collaborative
• Carry out patching and system updates, clearly communicating any potential impacts to the management team
• Participate in an out-of-hours on-call rota, providing 1st and 2nd line support for urgent system performance incidents
• Assist in identifying, estimating, and planning the engineering work required to deploy changes

Main Skills/ Requirements:

• Proven experience with technologies such as VMware Tanzu, VMware Cloud Foundation (VCF), vCenter, Horizon, NSX, Microsoft Hyper-V, Ubuntu/Linux, and Storage Spaces Direct (S2D)
• Solid expertise with platforms and tools including VxRail, Paradox, Microsoft Office Suite, SharePoint, Exchange, EJBCA, UserLock, Keycloak, Kibana, Ping, Nessus, NetBox, and the Elastic Stack
• CCNP-level networking knowledge or equivalent practical experience

How you’ll be rewarded:

• Competitive pay
• Opportunity to work for a recognised company
• A supportive and inclusive working environment where your contributions are valued

This is an excellent opportunity for an experienced System Support Engineer to join a leading company, that are driven towards success!

For further information on this System Support Engineer position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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2

Posted 5 days ago

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Job Description

full time

Application Support Engineer
Location: Berkshire (Hybrid - 3 days in-office, 2 days remote)
Keywords: Dynamics AX, D365, ERP Systems, SQL, Middleware, Cloud
Are you an experienced Application Support Engineer with a strong background in ERP systems, particularly Microsoft Dynamics AX/D365? We're seeking a proactive and skilled professional to join our clients team, providing critical application support across a broad range of business systems.

Application Support Engineer
Location: Berkshire (Hybrid - 3 days in-office, 2 days remote)
Keywords: Dynamics AX, D365, ERP Systems, SQL, Middleware, Cloud
Are you an experienced Application Support Engineer with a strong background in ERP systems, particularly Microsoft Dynamics AX/D365? We're seeking a proactive and skilled professional to join our clients team, providing critical application support across a broad range of business systems.

About the Role

In this hybrid role, you'll be responsible for providing 2nd line support for a variety of business applications, including ERP, WMS, CRM, BI, and integration tools. You'll work closely with stakeholders across the business to ensure seamless operations and integrations between core and satellite systems. You'll also take ownership of system administration tasks and play an active role in release management, compliance, and continuous improvement initiatives.

Key Responsibilities

• Deliver application support to business users across various platforms and locations.
• Provide 2nd line support for line-of-business applications including ERP, WMS, CRM, BI, and middleware tools.
• Administer systems, managing licenses, roles, and access within Microsoft D365, ensuring compliance with SOX and other regulatory requirements.
• Collaborate with cross-functional teams to ensure smooth integration with systems such as Salesforce Commerce Cloud, WMS, and PIM.
• Participate in release cycles, performing regression testing and coordinating production deployments.
• Monitor and maintain end-user services to minimise outages.
• Investigate and resolve incidents, ensuring timely escalation where needed.
• Document known issues and solutions, assisting with change management and system improvements.
• Define and monitor SLAs, KPIs, and OLAs in collaboration with managers and business stakeholders.
• Contribute to roadmap planning and support continuous improvement initiatives across the application landscape.

Essential Skills & Experience

• Extensive experience supporting business-critical applications in large, complex environments.
• In-depth knowledge of Microsoft Dynamics AX/D365 F&O and related ERP systems.
• Familiarity with hybrid and cloud application environments (Azure preferred).
• Strong experience with SQL Server and relational database querying.
• Solid background in systems administration (on-premise and cloud), ideally within a SOX-compliant environment.
• Excellent troubleshooting, analytical, and diagnostic skills.
• Proven ability to manage workloads under pressure and across geographically dispersed teams.
• Strong communication skills, with a keen attention to detail and a proactive mindset.

Desirable Skills

• Exposure to Microsoft AX / Dynamics 365 F&O SCM modules.
• Familiarity with middleware solutions such as BizTalk or similar platforms.
• Some programming experience or willingness to learn.
• Understanding of software licensing models.

Qualifications

• MCSA or MCSE (Microsoft Dynamics ERP/CRM) - desirable but not essential.

Ready to make an impact in a dynamic environment?
Apply now to join a collaborative team where your technical skills and business insight will help drive operational excellence.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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3

Posted 3 days ago

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Job Description

Application Support Engineer
AX12 / D365 / SQL / Middleware
OUTSIDE IR35
12 Months Contract
Berkshire

I am recruiting for an Application Support Engineer who has experience of AX12 / D365 / SQL and Middleware experience for a 12 month contract in the Berkshire area.

Application Support Engineer
AX12 / D365 / SQL / Middleware
OUTSIDE IR35
12 Months Contract
Berkshire

I am recruiting for an Application Support Engineer who has experience of AX12 / D365 / SQL and Middleware experience for a 12 month contract in the Berkshire area.

As an Application Support Engineer you will have both functional and technical knowledge with AX12 along with good integration support experience.

As an Application Support Engineer you will also have good experience of D365, SQL and Middleware experience.

This is a 12 month contract outside IR35 and the role will be hybrid working with x3 days onsite and x2 days working from home.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

This advertiser has chosen not to accept applicants from your region.

4

Posted 3 days ago

Job Viewed

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Job Description

Application Support Engineer
Location: Berkshire (Hybrid - 3 days in-office, 2 days remote)
Keywords: Dynamics AX, D365, ERP Systems, SQL, Middleware, Cloud
Are you an experienced Application Support Engineer with a strong background in ERP systems, particularly Microsoft Dynamics AX/D365? We're seeking a proactive and skilled professional to join our clients team, providing critical application support across a broad range of business systems.

About the Role

Application Support Engineer
Location: Berkshire (Hybrid - 3 days in-office, 2 days remote)
Keywords: Dynamics AX, D365, ERP Systems, SQL, Middleware, Cloud
Are you an experienced Application Support Engineer with a strong background in ERP systems, particularly Microsoft Dynamics AX/D365? We're seeking a proactive and skilled professional to join our clients team, providing critical application support across a broad range of business systems.

About the Role

In this hybrid role, you'll be responsible for providing 2nd line support for a variety of business applications, including ERP, WMS, CRM, BI, and integration tools. You'll work closely with stakeholders across the business to ensure seamless operations and integrations between core and satellite systems. You'll also take ownership of system administration tasks and play an active role in release management, compliance, and continuous improvement initiatives.

Key Responsibilities

• Deliver application support to business users across various platforms and locations.
• Provide 2nd line support for line-of-business applications including ERP, WMS, CRM, BI, and middleware tools.
• Administer systems, managing licenses, roles, and access within Microsoft D365, ensuring compliance with SOX and other regulatory requirements.
• Collaborate with cross-functional teams to ensure smooth integration with systems such as Salesforce Commerce Cloud, WMS, and PIM.
• Participate in release cycles, performing regression testing and coordinating production deployments.
• Monitor and maintain end-user services to minimise outages.
• Investigate and resolve incidents, ensuring timely escalation where needed.
• Document known issues and solutions, assisting with change management and system improvements.
• Define and monitor SLAs, KPIs, and OLAs in collaboration with managers and business stakeholders.
• Contribute to roadmap planning and support continuous improvement initiatives across the application landscape.
  
  

Essential Skills & Experience

• Extensive experience supporting business-critical applications in large, complex environments.
• In-depth knowledge of Microsoft Dynamics AX/D365 F&O and related ERP systems.
• Familiarity with hybrid and cloud application environments (Azure preferred).
• Strong experience with SQL Server and relational database querying.
• Solid background in systems administration (on-premise and cloud), ideally within a SOX-compliant environment.
• Excellent troubleshooting, analytical, and diagnostic skills.
• Proven ability to manage workloads under pressure and across geographically dispersed teams.
• Strong communication skills, with a keen attention to detail and a proactive mindset.
  
  

Desirable Skills

• Exposure to Microsoft AX / Dynamics 365 F&O SCM modules.
• Familiarity with middleware solutions such as BizTalk or similar platforms.
• Some programming experience or willingness to learn.
• Understanding of software licensing models.
  
  

Qualifications

• MCSA or MCSE (Microsoft Dynamics ERP/CRM) - desirable but not essential.

Ready to make an impact in a dynamic environment?
Apply now to join a collaborative team where your technical skills and business insight will help drive operational excellence.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

This advertiser has chosen not to accept applicants from your region.

5

Posted 8 days ago

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Job Description

Do you have a passion for cutting-edge technology?

Are you looking to get exposed to a range of technologies across a variety of platforms?

Are you looking to join a company with a market-leading training and development program?

We are working with a market-leading MSP who are looking for a Junior Desktop Engineer to join the team. You will be responsible for providing a combination of BAU support and project implementation.

You will also be given a great opportunity to develop your technical skills and grow in a dynamic, successful company.

What you need :

• Windows Server
• O365
• Active Directory
• Basic networking skills
• AV Support

What you get :

• Access to a skill accelerating training and development program
• Wider IT exposure - Networking, Cyber-Security

Please apply now for immediate consideration!

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6

Reading, South East CPS

Posted 49 days ago

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Job Description

Permanent

Overview

The Infrastructure Support engineer is required to provide 2nd line support internally, third/fourth-line support to higher value/more technically involved external clients, provide an escalation point for the analysts within their team, and work closely with the Tech lead and senior Service Management team.

The day-to-day responsibility includes a mix of responding to calls or emails from clients, logging queries, following them through to resolution under the contracted Service Level Agreements, and building customer relationships via regular service review calls.

The successful candidate will require an aptitude for working with applications/systems to analyse, diagnose and resolve client problems, ranging from straightforward questions to more complicated technical problems, and a strong drive for delivering outstanding customer service. This role requires the individual to prioritise work in real-time to ensure that tickets and tasks progress within expectations.

The role will include working as part of an internal CPS team or a mix of client and CPS professionals on engagements that require strong interpersonal skills to complement your technical and delivery experience.

At CPS we believe that diversity drives innovation and excellence. We are committed to creating an inclusive environment where everyone feels valued and respected, regardless of their background, identity, or experiences. We welcome applications from individuals of all genders, ethnicities, ages, abilities, sexual orientations, and religious beliefs. Our goal is to build a team that reflects the diverse communities we serve and to foster a culture where everyone can thrive and contribute to our collective success.

Location: Reading Area

Role Type: Hybrid (Minimum 3 Days per week in the office)

Key Responsibilities

Customer Support:

• Understands business requirements, designs solutions and the ability to articulate the designed solution to the CPS client's around support tickets
• Conduct and schedule regular service review meetings with customers to aid in identifying potential opportunities or issues (remotely and face to face)
• Understanding and managing intricate clients and difficult situations with the support of the Service Management team
• Contribute to the ongoing development of the Managed Services function by sharing knowledge, experience and expertise with other team members
• Assist in the creation and growth of service propositions
• Identify further opportunities for the business through additional project work or expansion of services delivered
• Liaise with customers regarding post-sales requirements and delivery, and will have input into ongoing service reviews
• Recognise opportunities for improvements to procedures by pro-actively offering ideas and solutions
• Provide an escalation level for problem support, resolution and communication as appropriate
• Work with the Managed Services and App Support teams to ensure all aspects of the department's "business as usual" operations can be maintained to meet customers' requirements

Internal Roles:

• Ownership of their own deliverables:
• SLAs are within tolerance levels
• Initial response SLAs
• Rolling Response SLAs
• Skills matrix is maintained
• Support process and standards development
• Support Process/SOP Documentation creation/maintenance
• Supporting internal handovers for new customers
• Mentoring of new support staff and skills sharing
• Escalating long-standing unresolved calls to Service Management
• Attending and leading the following meetings both on and offsite supporting service management:
• External Service Reviews
• Internal Account Reviews
• Liaising with Service Management
• Technical and process escalation point for Service Desk analysts
• Carrying our trend analysis and providing solutions to service management.

Requirements

• Personable, and a quick builder of relationships
• Good interpersonal & customer care skills
• Ability to work as part of a team of specialists
• Appreciation of a quality approach
• Sensitive to commercial opportunity
• Confidence in personal abilities
• Fast assimilator of information
• Resilient, appropriately persistent
• Strong drive for excellent customer service
• Be able to influence and persuade when working with team members and customers
• Be confident when dealing with new situations and be imaginative when coming up with solutions which require a new process
• Apply a systematic and logical approach to problem solving
• Maintain goodwill and create and sustain good impressions

Technical Experience

• Good understanding and demonstration of technical expertise in:
• VMware ESXi
• Hyper-V
• Windows Server OS
• Windows Active Directory
• SSO/SAML
• PKI
• Microsoft Exchange (OnPrem / Online)
• Basic/ Fundamental understanding of supporting technologies in:
• SAN’s
• Networking
• VLAN’s
• Firewalls
• Routing
• SharePoint / OneDrive
• SNMP / Event Monitoring
• M365 Lighthouse
• Veeam
• VMware Certified Professional
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert
• CCNA/ CCNP

CPS Benefits (Current at the time of writing. Subject to change.)

• Hybrid working (work from where you choose to, whether home, the Green Park, Reading office, a regional Landmark location, or a coffee shop!)
• Initial onboarding will take place in the office, and you should be prepared to travel to the office/agreed location for team meetings approximately once per month.
• 9 Day Fortnight
• PMI with Vitality Health
• Medical Cash Plan with Medicash
• Income Protection with YuLife
• Death in Service with YuLife
• Employee Assistance Programme
• 25 days holiday – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
• Your birthday day off
• Access to Costco Membership
• Salary Sacrifice Scheme, applicable to:
• Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets)
• Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase)
• EV Car Scheme
• Discounted Gym Membership
• Cycle Scheme
• Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5.

In addition, these are just some of our cultural benefits

• Quarterly and annual star performer awards – voted for by your peers and colleagues
• Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues
• Annual professional and personal training budget to support your PDP
• Reward schemes that are designed to thank you for your hard work and make life a little more affordable.
• Monthly employee experience/engagement survey
• Quarterly company meetings
• At least one, usually the kick-off in March/April, will be in-person.
• Duration is generally 2 or 3 days and location changes every year.
• Social/team building events, organised by our incredible Employee Forum
• Regular, meaningful 1 to 1s
• No arduous annual appraisal process – your line manager will hold a progress meeting with you quarterly, as a minimum, to review and realign your objectives and your PDP as appropriate
• Long service recognition at 5, 10, 15, 20 years and onwards
• Award winning cultureGreat Place to WorkNov 23 to Nov 24; Best Workplaces for Development2024,Best Workplaces for Wellbeing2024, Best Workplaces for Women2024, Best Workplaces in Consulting and Professional Service2024

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7

Posted 380 days ago

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Job Description

Permanent

A great opportunity for an IT Support Engineer, with a strong commitment to providing excellent levels of service, to join our growing IT support team to enable OQC to keep developing and deploying Quantum Computers to solve the biggest challenges facing humanity.

Remuneration

• £35-40k per annum
• 25 Days holiday
• Employee Stock Ownership Plan (ESOP)
• Pension
• Private medical insurance
• EAP cash plan
• Group life and group income protection
• Cycle to work scheme
• EV Car Scheme
• Gym and wellness benefits

The Role

The IT team at OQC plays an essential role in ensuring the seamless functioning of the wider organisation. Providing a “white glove” level of service, ensuring any issues are resolved quickly with minimal disruption to operations. The IT Support Engineer will be an essential part of this service, working as part of a top class team of IT professionals, resolving 1st and 2nd line issues, handling 3rd line issues where possible and escalating other tickets as required, while ensuring that the IT team’s SLA targets are consistently met if not exceeded.

• Supporting the whole OQC user estate 1st and 2nd line support primarily with Windows desktops and servers but some Linux and OSX support may also be required.
• Working with 3rd line support to learn and develop and ensure the full 360 lifecycle of tickets
• Provide white glove service - Fast and high quality and ensuring we meet SLAs
• Contribute to continual service improvement environment (CSI) and help to fix things before they go wrong
• Knowledge sharing through documentation and live training sessions
• Work closely with other teams at OQC and help support projects and tasks on their roadmaps

CANDIDATE REQUIREMENTS

• Solid windows (server and desktop) experience
• Intermediate understanding (ideally practical experience) of Linux and OSX
• Excellent communication and documentation skills
• Experience of knowledge sharing through training sessions and production of documentation
• Demonstrable commitment to process and system improvement
• Experience of working in ISO27001 / SOC compliant environments (Or organisations working towards compliance)
• Works well within a team both collaborating and self directed
• Very good diagnostics and troubleshooting skills (Software and hardware)

DESIRED SKILLS

• Good Linux and OSX experience
• Excellent knowledge of server management including patch management, security and monitoring

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

Our Company

At OQC, we see a brighter future for all, enabled by quantum.

Together we are pioneering cutting-edge quantum computers that unlock transformative discoveries, from advancing drug modelling to revolutionising battery technology. Our mission is to put quantum in the hands of humanity, empowering customers to discover new commercial and scientific frontiers.

When you join OQC, you become part of a diverse team of innovators, creators, and problem solvers. We bring together some of the brightest minds in quantum physics, nanotechnologies, hardware, software and commercial operations. Each team member brings a unique skill set and are united by our values, which guide us in everything we do - how we work, how we collaborate and how we shape the future of our industry.

Are you ready to help us build this future?

APPLY NOW!

Please use the link provided to apply for the role of IT Support Engineer. To aid your application, it will be beneficial to provide us with a cover letter outlining why you think you would be a good fit for the role and what attracts you to OQC. We look forward to hearing from you!

At OQC we are not just hoping you’ll fit in our culture. We aspire to thrive, as a company and as people, thanks to your diversity of thought and background. We are proud to be an equal opportunity employer and we are committed to providing our team members with a work environment free from discrimination, where everyone is treated with respect. Our employment decisions are based on business needs, talent and merit and all our colleagues share in the responsibility for fulfilling our commitment to diversity. We look forward to meeting you!

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8

Posted 1 day ago

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Job Description

Are you passionate about broadcast technology and thrive on solving complex, high-impact technical problems?

ICP Search is proud to be partnering with a cutting-edge broadcast technology company that’s at the forefront of IP and cloud transformation for some of the world’s most iconic broadcasters and streaming platforms. Our client powers live video delivery for tier-one names including global networks, sports platforms, and OTT providers.

As they continue to expand their global footprint, they’re now seeking a Senior Broadcast Engineer – Specialist Support to join their highly regarded technical team. You’ll play a mission-critical role in supporting systems relied upon by industry giants—ensuring uptime, troubleshooting complex workflows, and helping clients get the very best from cutting-edge broadcast infrastructure.

What You’ll Do:

• Act as first responder for support activities via Helpdesk, Slack, Teams, and phone.
• Triage, investigate, replicate, and resolve complex technical issues for global broadcasters.
• Lead live investigations and collaborate directly with customers to ensure seamless operations.
• Maintain and manage media infrastructure both on-prem and in the cloud.
• Deliver training, documentation, service reviews, and onboarding for key clients.
• Champion process improvement and contribute to continuous enhancement of support services.
• Provide 24/7 support on a rotational basis for premium-tier clients.

What You’ll Bring:

• Strong experience as a senior support/broadcast engineer in dynamic, multi-environment settings.
• Deep understanding of real-time transport protocols (e.g., RTP, MPEG-TS, SRT, ZIXI).
• Experience with Linux systems and network analysis tools (e.g., Wireshark).
• Proven track record of cloud-based deployments (AWS, GCP, Azure).
• Great communication and stakeholder management skills.
• A genuine passion for media technology and a customer-first mindset.

Bonus Points For:

• Networking experience in broadcast or real-time data.
• IP multicast knowledge and cloud/network certifications (e.g., CCNP, AWS Cert).
• Familiarity with NMS tools (e.g., PRTG) and MPEG stream analysis.

Apply today or contact Charlotte @ ICP Search for more information.

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9

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