IT Support Engineer

Aurora Energy Research; Oxford; On-site; GBP 25,000 - 45,000; Full time

Job description

Department: Tech - IT

Location: Oxford, UK

Description

We have an excellent opportunity for an IT Support Engineer (Internal title would be IT Technician) to maintain, support and enhance the IT offering of this highly successful energy analytics consultancy. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered and develop on existing infrastructure and processes. You will play a vital role in onboarding new starters and will be a friendly and approachable member of the IT team.

As you will be supporting our internal colleagues, this is an office-based role.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users internally and externally.

You will be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.

We are looking for someone who has a high attention to detail and can hit the ground running. This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

Key Responsibilities

• A core component of this role will be to perform desk-side and remote user support, including end-user troubleshooting, laptop repair, application support and user onboarding and offboarding.
• Deploy and administer user software and systems including Office 365, OneDrive/SharePoint, anti-virus software and video conferencing tools.
• Manage, deploy and configure upgrades, software updates, and security patches.
• Ownership of user onboarding and offboarding processes.
• Support large company calls using Microsoft Teams and Zoom.
• Monitor and maintain video conferencing equipment and network devices.
• Develop the UK Head Office's IT infrastructure, systems and policies to support the continued growth of the company.
• Provide regular reporting capabilities to the Head of IT and wider business, communicating project status, activities, and achievements.
• Support and develop seamless communications and relationships across the UK office, international offices, and external suppliers.
• Provide a helping hand with ad-hoc operational tasks, including office moves and occasional furniture building.

What we are looking for

Required attributes:

• Office 365 administration and application support.
• Windows 10/11 setup, configuration and support.
• Provisioning and installing computer hardware.
• Experience troubleshooting hardware issues.
• Knowledge of cloud VPN and zero trust solutions.
• Knowledge of networking and wireless.
• Experience of using Ticketing Systems (Jira Service Desk).
• Excellent customer service skills, self-motivated and a team player.
• Excellent time management, administration and organisational skills.
• Flexible approach to work, positive, can-do attitude and a willingness to proactively take on new tasks.
• Ability to use initiative, forward think and work under pressure.
• Excellent interpersonal skills with ability to build relationships at all levels.

Desirable attributes:

• Azure AD, Intune and Microsoft Endpoint Manager.
• Microsoft Teams administration and troubleshooting.
• Experience with AV solutions.
• Experience creating knowledgebase articles and documenting processes.
• Microsoft / IT Support qualifications, understanding of the ITIL framework and awareness of GDPR.
• A desire to progress within IT and develop technical skills.

What we offer

• Private Medical Insurance.
• Dental Insurance.
• Parental Support.
• Salary-Exchange Pension.
• Employee Assistance Programme (EAP).
• Local Oxford Discounts.
• Cycle-to-work Scheme.
• Flu Jabs.

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.