IT Support Engineer

Line Up; Oxford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an IT Support Engineer for a 12-month contract in Oxford. The role requires troubleshooting a variety of hardware and software issues while managing IT systems and network infrastructure. Candidates should have a relevant degree, certifications, and extensive experience in IT support. The position offers a competitive hourly rate and requires occasional travel.

Qualifications

• Bachelor's degree in IT, Computer Science, or equivalent work experience.
• Extensive experience in an IT support role.
• Experience troubleshooting hardware/software on Windows and macOS.

Responsibilities

• Assist with maintaining and troubleshooting network infrastructure, including firewalls and routers.
• Provide Level 3 support for hardware, software, and network issues.
• Monitor network performance and support VPN connections.

Skills

Troubleshooting

Network Infrastructure

Technical Support

Firewall Configuration

Windows OS

Networking Fundamentals

Cisco Equipment

Education

Bachelor's degree in IT or Computer Science

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

Job description

On behalf of our client, we are seeking to recruit an IT Support Engineer on an initial 12-month contract. The IT Support Engineer is responsible for providing technical support to end-users within the organization. This role involves troubleshooting hardware and software issues, managing IT systems, and supporting network infrastructure.

Role: IT Support Engineer

Pay: 89.63 per hour via umbrella

Location: Oxford

Contract: Monday - Friday, 37.5 hours per week, 12 months

IR35 Status: Inside

Security Clearance: BPSS, will require SC Clearance

Responsibilities

• Assist with the maintenance and troubleshooting of network infrastructure, including firewalls, routers, switches, and wireless access points.
• Monitor network performance and escalate critical issues to senior engineers or the network team.
• Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site.
• Support the setup and maintenance of proxies and GPO policies.
• Maintain and monitor IT systems, including servers, desktops, laptops, printers, and mobile devices.
• Assist the IT team in ensuring all IT equipment functions properly and perform routine maintenance to keep systems up to date.
• Provide Level 3 support for hardware, software, and network-related issues to end-users.
• Support software deployment, configuration, and network issues for the IT technical teams.
• Troubleshoot and resolve technical problems promptly to minimize downtime.

Essential Skills

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
• Extensive experience in an IT support role.
• Experience troubleshooting hardware and software issues on Windows (and possibly macOS) systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server administration.
• Ability to configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint).
• Strong working knowledge of firewalls and routing.
• Solid knowledge of networking and IP networks.
• Experience with Cisco network equipment configuration.

Other

• This role is primarily office-based but may involve occasional travel to support remote sites across the UK.
• Regular working hours, with occasional out-of-hours support for system upgrades or emergencies.

If interested and qualified, please send your updated CV to Natalie Dalkin at Line Up Aviation.

Line Up Aviation has over 30 years of experience recruiting aviation and aerospace personnel worldwide, working with top industry companies demanding high standards.

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