IT Support Engineer

JR United Kingdom; Oxford; On-site; GBP 35,000 - 40,000; Full time

Job summary

An exciting opportunity has arisen for an IT Support Engineer at a climate-focused organisation in Exeter. You'll work within a small team, handling a diverse range of support tasks and projects that enhance user experience and contribute to sustainability efforts. The role offers a competitive salary of £35K-40K, along with excellent benefits such as private medical, enhanced parental leave, and opportunities for career progression.

Benefits

Private medical insurance

Dental coverage

Virtual GP services

Enhanced parental leave

Pension plan

Green travel incentives

Generous holidays

Career development opportunities

Qualifications

• Proven experience in IT support ranging from 1st to 3rd line.
• Excellent communication skills and a proactive attitude.
• Experience with security protocols and IT hardware.

Responsibilities

• Provide 1st through to 3rd line support challenges.
• Implement and maintain security best practices.
• Assist with tech rollouts, migrations, and upgrades.

Skills

Microsoft 365

Networking

DNS

DHCP

VPNs

Switches

Firewalls

Security Best Practices

Windows Support

Mac Support

Mobile Device Support

AV Equipment Support

Job description

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• Climate focused organisation, sustainability focus.

IT Support Engineer needed to join a small team at their Exeter offices (onsite daily). We’re on the hunt for someone with an excellent coverage of infrastructure support, a proactive and inquisitive approach and excellent communication skills. You will be completing a good mixture of support tasks and project work that will excite and challenge you within a small but supportive and learning-driven team.

What skills you’ll be needing

• Microsoft 365 including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management).
• Understanding of Networking, DNS, DHCP, VPNs, Switches and firewalls.
• Experience implementing and maintaining security best practices, including MFA, SSO, endpoint protection, access controls, and phishing prevention.
• Experience supporting Windows (and a few Mac devices), Mobile devices, meeting room AV equipment, tablets, and other IT hardware.
• A pro-active, curious and positive attitude, keen to work on and take ownership of projects.

What you’ll be doing

This role will involve a good mix of 1st through to sometimes 3rd line support challenges alongside some interesting project challenges you won’t find elsewhere. You will be supporting approx. 100 users across a wide range of MS and network technologies. As part of a small team, you’ll help to ensure that systems run smoothly and securely giving users an excellent experience. The role will require someone to get stuck into a new tech rollouts, migrations and upgrades, monitoring performance, security and managing devices and updates. On occasion you’ll partner with others across the organisation to make sure tech is working for people, optimising and improving processes and always looking for new ways to make things more sustainable, efficient and a better experience for users.

What you’ll get in return for your talents

There’s a fantastic opportunity to contribute to an organisation that is involved in some outstanding sustainability and climate focused activities, with the goal of making the world a better place. In addition to learning new skills and strengthening your abilities, there’s a competitive salary on offer (£35K-40K) and a wide range of excellent benefits. You can expect private medical, dental, virtual GP, enhanced parental leave, pension, green travel incentives and generous holidays in addition to long term career development and progression.

What’s next

Like the sound of this one? Send in your CV for immediate consideration.