IT Support Engineer

Equation Recruitment; Oxford; On-site; GBP 26,000 - 30,000; Full time

Job summary

A dynamic Managed Service Provider in Bicester is seeking an IT Support Engineer to provide high-quality technical support to business clients across the UK. The role involves managing support issues, troubleshooting technologies like Microsoft 365 and networking, and working alongside senior engineers. Ideal candidates have MSP or B2B experience and knowledge of networking fundamentals. The position promises career progression and exposure to varied client environments.

Benefits

Access to certifications

Collaborative team culture

Career progression opportunities

Qualifications

• Some experience in an MSP or B2B IT support role.
• Strong understanding of networking fundamentals.
• Familiarity with endpoint protection and backup tools.

Responsibilities

• Managing and resolving 1st and 2nd line support issues efficiently.
• Troubleshooting across Microsoft 365, Teams, and Windows 10/11.
• Maintaining service documentation and ensuring SLA adherence.

Skills

Microsoft 365 support knowledge

Networking fundamentals

Confident communicator

Tools

Microsoft Teams

VPN

VoIP systems

Job description

Overview

PLEASE NOTE: This role is 100% office based in Bicester. If you are not within a reasonable commute or clear you are relocating already please do not apply.

Are you an experienced IT Support Engineer with MSP experience? Do you thrive in a dynamic B2B support environment and enjoy resolving technical challenges across a range of technologies?

Equation Recruitment is working on behalf of a fast-growing Managed Service Provider based in Bicester, recruiting for a proactive and technically capable IT Support Engineer to join their expanding team. This role sits firmly between 1st and 2nd line support, ideal for someone who has already built a solid technical foundation and is now ready to step up.

What s on Offer

• Salary of £26,000 £30,000 (DOE)
• Monday to Friday, office hours
• Access to certifications and career progression
• Exposure to varied B2B client environments and technologies
• Collaborative team culture focused on growth and development

The Role

You will be responsible for delivering high-quality technical support to business clients across the UK. From handling escalated support tickets to assisting in project delivery, you\'ll play a key part in keeping our clients operational, secure, and well-supported.

Your Responsibilities

• Managing and resolving 1st and 2nd line support issues efficiently and professionally
• Troubleshooting across Microsoft 365, Teams, SharePoint, Outlook, and Windows 10/11
• Networking: DNS, DHCP, VPN, routers, switches, and firewalls
• Device setup and deployment including laptops, mobile devices, and VoIP systems
• Working alongside senior engineers on migrations and technical projects
• Maintaining service documentation and ensuring SLA adherence

What We re Looking For

• Some experience in an MSP or B2B IT support role
• Strong Microsoft 365 support knowledge
• Solid understanding of networking fundamentals
• Experience with endpoint protection and backup tools
• Confident communicator and team player with a growth mindset

Bonus Points For

• Knowledge of Microsoft Intune, Autopilot, and Azure AD
• VoIP systems or telecoms experience
• Cyber Essentials familiarity
• Full UK driving licence (occasional on-site work may be required)

If you\'re ready to progress your IT support career in a role that offers variety, challenge, and genuine career development, we want to hear from you.

Equation Recruitment is acting as an employment agency on behalf of our client - The Computer Clinic Bicester and CVs are at times forwarded to the clients ATS for review pre-screening