IT Support Engineer

Pulse IT Recruitment Ltd; Ovingdean; On-site; GBP 40,000 - 60,000; Full time

Job summary

An IT recruitment company is seeking an experienced 3rd Line Support Engineer in the UK. This role involves leading complex projects, mentoring junior staff, and delivering excellent client support across diverse environments. Candidates should have over 10 years of IT experience, expertise in M365/Azure, and strong problem-solving skills. The company offers competitive salary packages along with ongoing training and a supportive team culture.

Benefits

Competitive salary

Company laptop

Ongoing training and certification support

Workplace pension scheme

Strong culture of collaboration and excellence

Qualifications

• 10+ years’ IT experience with a minimum of 3 years in a 3rd line/Senior MSP role.
• Proven expertise in M365/Azure ecosystem and Windows Server environments.
• Strong knowledge of networks, firewalls, DNS, DHCP, VLANs, VPN, and ZTNA technologies.

Responsibilities

• Lead and deliver complex IT projects including office relocations and migrations.
• Mentor 1st / 2nd line engineers and contribute to continuous improvement.
• Ensure proactive monitoring and remediation using RMM and ITSM platforms.

Skills

Office 365 / O365

Citrix and Hyper-V

Handheld device support

Windows Server

Active Directory / AD

MS Exchange

Firewalls

Network Support

Job description

Are you an experienced 3rd Line Support Engineer looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?

If so, you may be exactly who we’re looking for.

My Client is seeking a highly capable, hands-on 3rd Line Senior Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we’re known for—supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.

About the Role
As a senior engineer, you’ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions.
This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.

Key Responsibilities
• Lead and deliver complex projects:
• - Office relocations, server/cloud migrations, onboarding, and infrastructure
upgrades
• - M365 migrations (Exchange, file shares to SharePoint/OneDrive)
• - VoIP and Teams telephony deployments
• Configure and support:
• - Routers, firewalls, switches, access points
• - Windows Server (installations, upgrades, AD/DNS/GPO management)
• - Virtual platforms: Hyper-V, RDS farms, Citrix (including Citrix Published Apps)
• Administer and secure Microsoft 365:
• - Azure AD, Intune, Endpoint Manager, Teams, OneDrive, SharePoint
• - MFA, Conditional Access, and compliance/security policies
• Deploy and manage backup & cybersecurity tools (Veeam, EDR/XDR solutions, M365 backups, email filtering)
• Work with mobile device management (Android, iOS)
• Ensure proactive monitoring and remediation using RMM and ITSM platforms
• Mentor 1st / 2nd line engineers, assist with documentation, and contribute to continuous improvement
• Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders

About You
You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English.
You’ll ideally have:
• 10+ years’ IT experience, including at least 3 years in a 3rd line/Senior MSP role
• Proven expertise in M365/Azure ecosystem and Windows Server environments
• Strong knowledge of networks, firewalls, DNS, DHCP, VLAN’s, VPN and ZTNA technologies
• Experience with RMM/PSA platforms
• Hands-on knowledge of backup and cybersecurity tooling
• A full UK driving licence and willingness to travel occasionally to client sites
Soft Skills & Attributes
• Calm under pressure, solutions-oriented
• Strong ownership of technical problems
• Confident communicator across all technical levels
• Balances project delivery and escalated support work effectively
• Curious, continuously learning, and up-to-date with evolving technology
• A collaborative mindset with a desire to coach others and improve processes
• Excellent communication and time management skills
• Champions documentation, knowledge sharing, and consistency
What We Offer
• Competitive salary
• Company laptop
• Ongoing training and certification support
• Workplace pension scheme
• A close-knit team with a strong culture of collaboration and excellence
PLEASE NOTE:
Candidates MUST be currently based within 40 minute commuting distance to Milton Keynes by car.

Skills:

Office 365 / O365, Citrix and Hyper-V, Handheld device support, Windows Server, Active Directory / AD, MS Exchange, Firewalls, Network Support