IT Support Engineer

The Stephenworks; Ormskirk; On-site; GBP 27,000 - 32,000; Full time

Job summary

A technology solutions provider based in Ormskirk is looking for an IT Support Engineer. This role offers the opportunity for training and career progression within a supportive team environment. You will resolve IT issues for clients and actively contribute to the success of their operations. A driving license is required due to customer site visits. Competitive salary of £27-32k plus benefits.

Benefits

Medicash

Free parking

Opportunities for certification

Qualifications

• Previous experience in either a support desk or customer facing role.
• Hands-on experience in a service desk environment.
• Willingness to learn and pursue certifications.

Responsibilities

• Fix IT issues from external customers to ensure smooth business operations.
• Work effectively in a busy office environment.
• Manage customer expectations during service desk operations.

Skills

Windows Server 11-10 OS & Desktop OS experience

Active Directory & Azure AD

Customer service orientation

Experience with RMM tools

Job description

IT Support Engineer (MSP)

Ormskirk

£27 32k plus Medicash, free parking, + more benefits

The Opportunity for you

Are you currently working at 1st or 2nd line at an MSP, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their support team.

Youll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say theyre heading in the right direction.

The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions a perfect opportunity for somebody wanting to progress their career. This company has seen one of their staff member progress from apprentice right the way through to service desk manager!

Ideally, Wed Be Looking For Someone Who Has

• Previous experience in either a support desk or customer facing role
• Windows Server 11-10 OS & Desktop OS experience
• Active Directory & Azure AD
• RMM tools
  
  

You will be working on a service desk of 8, alongside other engineers, fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. Youll also have the opportunity to complete certifications if you show the willing to study!

If youve had hands on experience in service desk environment, then this could be the opportunity for you. Were after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you dont know.

Customer site visits will be required in this role meaning that you'll have to have a driving license.

Next steps

If this sounds like something you would be interested in, you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message before applying and he will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you dont quite hit the mark.
  
  

We look forward to hearing from you!

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