IT Support Engineer

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job description

Social network you want to login/join with:

IT Support Engineer

My client is a family-run, growing company that provides monitoring services for alarm, lone worker, and CCTV systems throughout the UK & ROI. Established in 1987, we are a leading independent alarm monitoring centre offering premium services for installers and their end users.

The successful candidate will be part of a small IT support team responsible for maintaining, supporting, and developing the organisation's diverse IT systems, from user support to system infrastructure and cyber security. You will resolve technical issues, collaborating across departments to support their technical infrastructure. The ideal candidate is self-driven, highly motivated, and interested in all aspects of IT and technology, with a good understanding of monitoring and maintaining a healthy system environment, advocating for IT best practices across the organisation.

Position Overview:

1. Serve as the first point of contact for users seeking technical assistance, including customers and installers.
2. Install and configure computer systems and hardware.
3. Provide ongoing support for business infrastructure, including Servers, Switches, and Firewalls, to ensure system uptime.
4. Participate in technical discussions with all departments to improve system efficiency.
5. Plan and undertake scheduled maintenance and upgrades with the IT lead.
6. Create and manage user accounts across applications and support login issues.
7. Troubleshoot and resolve technical issues across all areas of the business.
8. Maintain and manage software and hardware assets.
9. Undertake technical projects for continuous system improvements.
10. Perform other duties as requested by management, including maintenance tasks.

Position Requirements:

• Strong technical knowledge across all areas of IT and systems.
• HNC or Degree in an IT-related discipline or equivalent experience.
• Analytical and critical thinking skills.
• Effective communication and collaboration skills.
• Knowledge of Active Directory and Group Policy (desirable).
• Experience with Hyper-V / VMware (desirable).
• Knowledge or experience within the Alarm Receiving Centre industry (desirable).
• Applicants must be vetted to BS7858, including police checks, financial checks, and a 5-year work history.
• Full UK driving license and access to a car.
• On-call nights and weekends on a three-week rotation.

Position Remuneration:

• Monday to Friday, 9 am – 5 pm (4:30 pm finish on Fridays).