IT Support Engineer

VIQU Limited; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company, VIQU Limited, is looking for an experienced IT Support Engineer to provide 1st and 2nd line support in Nottingham. The role involves hands-on troubleshooting, user account management, and collaboration on security tasks in a dynamic technical environment. The ideal candidate will possess solid experience with Office 365, Active Directory, and excellent customer service skills.

Benefits

Referral bonus up to £1,000 if successful.

Qualifications

• Proven experience in a similar IT support role (1st/2nd Line).
• Strong troubleshooting and customer service skills.
• Familiarity with laptop builds, Windows OS, and peripheral support.

Responsibilities

• Deliver hands-on 1st/2nd Line support to staff.
• Troubleshoot and resolve incidents using an ITSM platform.
• Set up and support new starters including workstation prep.

Skills

Troubleshooting

Customer Service

Office 365

Active Directory

Networking

Job description

Social network you want to login/join with:

My Customer is hiring an experienced IT Support Engineer to provide onsite 1st and 2nd line support to end-users across a busy and varied technical environment. You’ll also be involved in infrastructure, network, and security support activities, with guidance from remote teams.

• Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues.
• Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome).
• Set up and support new starters including workstation prep, user access, and onboarding assistance.
• Perform Windows OS troubleshooting, desktop/laptop imaging, and hardware deployment.
• Manage user accounts and permissions through Office 365 and Active Directory.
• Configure AV equipment and ensure meeting rooms are tech-ready.
• Provide basic LAN/WLAN network troubleshooting and support.
• Assist with infrastructure and security tasks in collaboration with remote teams.

IT Support experience required:

• Proven experience in a similar IT support role (1st/2nd Line).
• Strong troubleshooting and customer service skills.
• Familiarity with laptop builds, Windows OS, and peripheral support.
• Solid experience with Office 365 and Active Directory.
• Exposure to infrastructure/security and networking tasks is a bonus.
• A proactive and reliable team player who thrives in an onsite support environment.

This opportunity requires the IT Support Engineer to be based on-site 5 days per week in Nottingham.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn VIQU IT Recruitment.