IT Support Engineer

Careers Plus; North East; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local recruitment firm in the North East is seeking an IT Support Engineer. This role entails providing excellent customer service while resolving hardware, software, and network issues. Responsibilities include ticket management, Microsoft 365 administration, and client site visits. Ideal candidates have prior IT support experience, strong troubleshooting skills, and a valid UK driving license. Competitive salary and benefits offered.

Benefits

£300 per month car allowance

Mileage reimbursed at 45p per mile

Supportive team culture

Training plan toward field engineer duties

Qualifications

• Experience in an IT support role with ticket ownership and SLA awareness.
• Confident troubleshooting on Windows and macOS.
• Full UK driving licence and willingness to work on client sites regularly.

Responsibilities

• Deliver friendly, professional support across phone, portal and email.
• Log and manage tickets with accurate notes, priority and status updates.
• Diagnose and resolve Windows and macOS issues, printers and peripherals.

Skills

Excellent communication

Customer service mindset

Experience in IT support role

Hands on administration of Microsoft 365

Troubleshooting on Windows

Troubleshooting on macOS

Full UK driving licence

Tools

Microsoft 365

Datto RMM

Job description

IT Support Engineer

Working pattern: Office based with regular client site work

Contract: Permanent, full time

Salary: £26,000-£29,000 plus £300 per month car allowance and mileage at 45p per mile

About the role

You will be the first point of contact for users, providing excellent customer service while resolving hardware, software and network issues. You will triage and log tickets, monitor Datto RMM alerts, fix issues remotely and on site, and escalate when appropriate. The role includes structured learning and a clear path to progress into a field engineer position.

What you will do

• Deliver friendly, professional support across phone, portal and email
• Log and manage tickets with accurate notes, priority and status updates
• Diagnose and resolve Windows and macOS issues, printers and peripherals
• Administer Microsoft 365 including SharePoint, OneDrive and Outlook
• Monitor Datto RMM, respond to alerts, perform remote remediations and patching tasks
• Set up new starters, user accounts and permissions, and maintain asset records
• Support basic server and infrastructure tasks under guidance
• Configure and support VoIP where required
• Escalate incidents and problems in line with SLAs, and follow through to closure
• Produce clear knowledge articles and keep process guides current and relevant
• Visit client sites for scheduled work or urgent issues, representing the business professionally

What you will bring

• Excellent communication and a genuine customer service mindset
• Experience in an IT support role with ticket ownership and SLA awareness
• Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook
• Confident troubleshooting on Windows and macOS
• Full UK driving licence and willingness to work on client sites regularly

Desirable

• Server and infrastructure exposure, for example Windows Server, AD, basic networking
• Experience with VoIP platforms
• Familiarity with Datto RMM or similar remote management tools
• CompTIA, Microsoft or ITIL certifications, or a plan to achieve them

Benefits and support

• £300 per month car allowance
• Mileage reimbursed at 45p per mile
• Training plan toward field engineer duties and relevant certifications
• Supportive team culture, clear processes and documented runbooks

Interview process

• Short screening call with Careers Plus
• Technical interview and practical troubleshooting exercise
• Final meeting and an introduction to the field team

Click Apply, in your interested!