IT Support Engineer

Reed Technology; Newport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services firm in Newport is seeking an experienced IT Support Technician to ensure the security and efficiency of its systems. The ideal candidate must have strong expertise in Microsoft 365 Suite and Azure, along with a solid understanding of cybersecurity. Responsibilities include issue resolution, task management, and security maintenance. This full-time, onsite role requires a full UK driving licence and offers a competitive salary of around £28,000.

Qualifications

• Minimum of 2 years' experience in an IT support role.
• Strong understanding of network infrastructures.
• Full UK Driving Licence required.

Responsibilities

• Maintain security standards and policies.
• Resolve user issues effectively.
• Manage and update IT department tasks.
• Administer application security settings.
• Prepare for audits and ensure policy conformity.

Skills

Microsoft 365 Suite management

Azure environments

Cybersecurity understanding

Problem-solving skills

Effective communication

Tools

Microsoft OS

Active Directory/Azure Active Directory

Job description

Overview

IT Support Technician

Salary: circa £28,000

Location: Newport

Job Type: Full-time - Onsite - Full UK Drivers Licence Required

We are seeking an IT Support Technician to join our dynamic IT department. This role is crucial for maintaining the security and efficiency of our company systems. The ideal candidate will have a strong background in managing Microsoft 365 Suite and Azure environments, with a solid understanding of cybersecurity.

Responsibilities

• Security Maintenance: Uphold security standards and policies, enforcing best practices across the organisation.
• Issue Resolution: Understand the root causes of issues and their impacts on users, proposing effective solutions.
• Task Management: Manage, maintain, update, and action outstanding tasks within the IT department. Keep documentation such as manuals, logs, and registers up to date.
• User Management: Handle the onboarding and offboarding processes for company systems.
• Application Administration: Administer security settings and configurations for business applications on behalf of the IT department.
• Meeting Participation: Attend regular meetings with key stakeholders, preparing notes and actionable items as required.
• Audit Preparation: Ensure system conformity with policies and prepare materials for audits.

Required Skills & Qualifications

• Experience managing Microsoft 365 Suite and Azure environments.
• A minimum of 2 years' experience in an IT support role or related field.
• Strong understanding of Microsoft OS, AD/AAD, and network infrastructures.
• Knowledge of data protection principles and practices.
• Proven ability to support desktops, laptops, and phones for end users.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective communication skills, both written and verbal.
• Full UK Driving Licence.

Desirable Competencies

• Proactive and ambitious in following up on tasks with users.
• Ability to work effectively in a fast-paced environment with shifting priorities.
• Strong interpersonal skills to collaborate with cross-functional teams.
• A focus on continuous improvement and documentation of actions taken to resolve issues.