IT Support Engineer

Yolk Recruitment Ltd; Newcastle upon Tyne; On-site; GBP 32,000; Full time

Job summary

A global Maritime organization in Newcastle is seeking an IT Support Engineer to enhance their IT support functions. You'll provide technical assistance, manage systems, and ensure compliance with security protocols—all while working in a mission-driven environment focused on decarbonizing the maritime sector.

Benefits

Annual bonus

10% employer contribution pension

Private medical care

Business / travel insurance

4x salary life insurance

Income protection 75% monthly salary

Yearly company trips abroad

Qualifications

• 3 years' experience in Office365.
• 3 years of experience in Azure AD.
• 3 years of experience with IT Service Desk systems.

Responsibilities

• Creating user accounts and performing access control.
• Upgrading, installing and configuring new hardware and software.
• Monitoring and maintaining networks and servers.

Skills

Networking Administration

Office365

Azure AD

Microsoft InTune

Windows Operating Systems

Tools

SolarWinds

Connectwise

ManageEngine

ZenDesk

Job description

IT Support Engineer - £32,000 - Newcastle City Centre

Yolk Recruitment are working with a global Maritime organisation who are on a mission to decarbonise the maritime sector utilising a range of technologies such as clean fuels, energy saving devices, electrification and carbon capture systems. The client is based in Newcastle and are looking to expand on their IT Support function.

You will report directly to the IT Manager and will be responsible for providing technical IT assistance across the organisation and will have the opportunity to work on small and complex projects alongside BAU core tasks. This includes configuring and maintaining the company's endpoints, servers, networks, enterprise software and security systems. Additionally, you will work to optimise internal IT infrastructure for greater productivity and help the company stay compliant with cybersecurity regulations.

This is what you'll be doing:

• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Monitoring and maintaining networks and servers.
• Review and document security protocols and procedures to prevent potential threats
• Assist in specification and procurement of IT hardware and software solutions
• Ensure data integrity and security is maintained and always enforced
• Occasional travel when required to attend sites globally to provide technical support and implementation of new solutions

The experience/knowledge you'll bring to the team:

• 3 years' experience in Office365.
• 3 years of demonstrable experience in Azure AD
• 3 years of experience in Microsoft InTune
• 3 years of demonstrable experience with IT Service Desk systems such as SolarWinds, Connectwise, ManageEngine, ZenDesk
• Demonstrable experience in Windows Operating systems. This experience should be at both server and workstation levels.
• Have demonstrable experience in Networking Administration
• Experience participating in projects ranging from simple to complex.
• Experience dealing with varying types of hardware (PC's, Laptops, Phones, Tablets)

And this is what you'll get in return:

• Salary up to £32,000 - based on your level of experience
• Annual bonus
• 10% employers contribution pension
• Private medical care
• Business / travel insurance
• 4x salary life insurance
• Income protection 75% monthly salary
• Yearly company trips abroad

This is a great opportunity to work for a marketing leading organisation doing amazing things for the environment, are you up to the challenge?

Contact Dan Newton to find out more!

Please apply with a CV and a cover letter outlining why you're perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.