IT Support Engineer

CV Screen; Maidstone; On-site; GBP 30,000; Full time

Job summary

A well-established organization in Kent is seeking an IT Support Engineer to deliver top-notch first-line support to users. This office-based position offers a salary of £30,000 plus attractive benefits including 24 days holiday, life cover, and a supportive work environment. The ideal candidate will have over 2 years of experience in Microsoft-based IT support, showcasing strong problem-solving and customer service abilities.

Benefits

24 days holiday + bank holidays

Life cover

Employee Assistance Programme

Qualifications

• 2+ years experience in a hands-on IT support role within a Microsoft-based environment.
• Experience supporting Windows PCs, Office 365, Azure, and networking technologies.
• Strong customer service skills with a proactive and analytical approach.

Responsibilities

• Provide first-line IT support to users across office, site and remote locations.
• Log and manage incidents using a ticketing system, ensuring timely resolution or escalation.
• Configure and deploy user devices, applications, and network hardware.

Skills

Customer service

Problem-solving

Analytical skills

Tools

Windows PCs

Office 365

Azure

Networking technologies

Job description

Job Location
- United Kingdom -- England -- South East England -- Kent -- Maidstone

Job Type
Permanent

Posted
10 July 2025

Are you an experienced IT Support Engineer seeking a varied and hands-on role? A brilliant opportunity has arisen for an IT Support Engineer to join a well-established, forward-thinking organisation based in West Malling, Kent. Offering a salary of £30,000 plus excellent benefits, this mostly office-based role is ideal for those living in Kent or surrounding areas. The company is a leading name in its sector with over 15 years of experience and a team of more than 150 employees, delivering high-quality solutions across the South East.

Duties & Responsibilities

Provide first-line IT support to users across office, site and remote locations

Log and manage incidents using a ticketing system, ensuring timely resolution or escalation

Deliver support via phone, remote desktop, and in-person where necessary

Configure and deploy user devices, applications, and network hardware

Assist in creating training materials and delivering occasional user training sessions

What Experience is Required

2+ years in a hands-on IT support role within a Microsoft-based environment

Experience supporting Windows PCs, Office 365, Azure, and networking technologies

Strong customer service skills with a proactive and analytical approach to problem-solving

Salary & Benefits

Salary of £30,000

24 days holiday + bank holidays

Life cover and Employee Assistance Programme

Monday to Friday working hours, 8am to 5pm with 1-hour break

Location

Based in West Malling, Kent easily commutable from Maidstone, Tonbridge, Sevenoaks, Rochester, Aylesford, and surrounding areas.

How to Apply

Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 24/07/2025 by TN United Kingdom