IT Support Engineer

Interpersonnel Recruitment; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

Interpersonnel Recruitment zoekt een Onsite IT Support Engineer voor een langdurige tijdelijke functie in Maidstone. In deze rol bied je onsite ondersteuning, beheer je incidenten en communiceer je effectief met collega's en klanten. Je hebt ervaring met Active Directory, ITIL-principes en je beschikt over sterke probleemoplossende vaardigheden voor Windows en netwerken. Als onderdeel van een dynamisch team heb je de kans om je vaardigheden verder te ontwikkelen.

Qualifications

• Kennis van ITIL-principes.
• Ervaring met het beheren van Active Directory-gebruikers en -computerobjecten.
• Technische vaardigheden bij het oplossen van Windows- en netwerkproblemen.

Responsibilities

• Bied hands-on ondersteuning op eindgebruikerwerkplekken en bij productie.
• Voer IMACD-verzoeken en standaardwijzigingen uit via achtereenvolgende processen.
• Beheer de voorraad van hardware van eindgebruikers.

Skills

Customer-oriented communication

Proactive communication

Troubleshooting skills

Attention to detail

Education

Knowledge of ITIL principles

Tools

SCCM

Intune

Job description

Our client is seeking an Onsite IT Support Engineer on a long-term temporary basis, working 3 full days per week.

The Onsite IT Support Engineer will handle incidents and requests that can only be carried out onsite. They will provide onsite support and manage the end-user workplace, serving as hands-and-eyes for IT colleagues who offer both onsite and remote support. Responsibilities include processing and following up on logged incidents and requests using existing ITSM tools, following established processes and procedures.

Teamwork

• Customer-oriented and customer-friendly communication.

Communication

• Proactively communicate with colleagues.
• Have the courage to challenge information if unsure of its accuracy.

Strategic

• Adhere to all internal and external deadlines of the company and group.
• Collaborate with the IT Manager to implement innovative processes and solutions to maximize department and company efficiencies.

Analytical

• Be proactive and take ownership of responsibilities.
• Maintain excellent attention to detail.

Responsibilities & Expertise

• Provide hands-on support at end-user workplaces, both in offices and at production locations, including cases with resolution times exceeding 15 minutes.
• Execute and support IMACD requests and standard changes via standard processes and order portals.
• Support migrations and project work, such as system migrations (e.g., Windows 7 to Windows 10).
• Assist colleagues managing remote IT systems.
• Manage stock of end-user hardware and workplace supplies.

Please note that this list is not exhaustive and may vary based on workload.

Compliance

• Comply with all relevant policies, procedures, and risk assessments.
• Complete tasks accurately and promptly.

Qualifications and Experience

• Knowledge of ITIL principles.
• Experience managing Active Directory user and computer objects.
• Troubleshooting skills for Windows, Microsoft Office, and network issues.
• Experience with end-user hardware, printers, and production components.
• Consultancy skills for hardware and mobile devices (Android/iOS).
• Deployment experience using SCCM, Intune, or similar tools.

Application Process

Send your CV to Interpersonnel Recruitment, operating as an employment business for this role. By applying, you consent to data processing under GDPR for your current employment search. Applicants must have Right to Work UK documentation. We receive many applications and will only respond to shortlisted candidates. If not contacted within four weeks after the closing date, please assume you were not shortlisted.

Interpersonnel is an equal opportunities employer. All vacancies are listed on our website.