IT Support Engineer

Purposeology; Lutterworth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing tech company in Lutterworth is seeking an experienced IT Support Engineer. You will support infrastructure from user devices to cloud services, ensuring reliability and a great user experience. Candidates should have a minimum of 3 years in a multi-platform support role, strong knowledge of Windows environments, and familiarity with cloud technologies. This position offers a hybrid work model with some travel to the US.

Qualifications

• Minimum 3 years experience in a multi-platform support role.
• Familiarity with cloud technologies and virtualisation.
• Full UK driving licence required.

Responsibilities

• Resolve user support requests across hardware, software, and network services.
• Support cloud-based systems and remote access.
• Collaborate on infrastructure projects and upgrades.

Skills

Multi-platform support experience

Strong knowledge of Windows environments

Networking skills

Endpoint security

Problem-solving skills

Strong communication skills

Education

Industry certifications (e.g., Microsoft, CompTIA)

Tools

Azure

AWS

VMware

Job description

IT Support Engineer Infrastructure & End-User Systems

Location: Lutterworth (must live within 30 miles)

Full-time | Hybrid On-Site | Some travel to US

Sector: Technology / Secure Software

Salary:30-40k depending on experience

A fast-growing UK-based tech company is seeking an experienced IT Support Engineer to help maintain and improve its internal systems across local and international sites. The successful candidate will support a range of infrastructurefrom user devices to cloud servicesensuring reliability and a great user experience.

What Youll Be Doing

• Resolving user support requests across hardware, software, and network services
• Supporting cloud-based systems, remote access, and virtualisation platforms
• Maintaining internal documentation and system records
• Collaborating on infrastructure projects and upgrades
• Assisting with hardware provisioning and software installations
• Contributing to support rota and covering occasional out-of-hours issues
• Coordinating with external vendors for equipment and services
  
  

What Youll Bring

• Proven experience in a multi-platform support role (minimum 3 years)
• Strong knowledge of Windows environments, networking, and endpoint security
• Familiarity with cloud technologies (e.g., Azure, AWS), virtualisation (e.g., VMware)
• Experience working in structured, process-driven teams
• Strong problem-solving and communication skills
• Ability to manage priorities, work independently, and mentor others when needed
• Full UK driving licence
• Industry certifications are desirable(Microsoft, CompTIA, etc.)
• Experience with IT compliance or information security frameworks
• Prior exposure to regulated industries or critical systems
• Eligibility for UK security clearance
  
  

If this sounds like a good fit for you, please apply with a copy of your updated CV and I'll be in touch.

LNKD1_UKTJ