IT Support Engineer

Third Space Support Office; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury health club chain in London is seeking an IT Support Engineer to deliver first- and second-line IT support across its clubs. You will be responsible for troubleshooting and maintaining hardware and software, supporting Microsoft 365 services, and collaborating with the IT team. Ideal candidates have 2–3 years of experience, strong communication skills, and a proactive mindset.

Benefits

Collaborative team environment

Opportunities for career growth

Dynamic role with varied tasks

Qualifications

• 2–3 years of hands-on IT support experience, ideally in a multi-site environment.
• Strong troubleshooting skills across Windows OS, Microsoft 365, and networking.
• Experience with ITIL or asset management is a bonus.

Responsibilities

• Deliver first- and second-line IT support across hardware, software, and network systems.
• Own and resolve support tickets, escalating through our MSP when needed.
• Conduct proactive site visits to troubleshoot issues and perform system checks.

Skills

IT support experience

Troubleshooting skills

Communication skills

Proactive mindset

Tools

Active Directory

Microsoft 365

VoIP (3CX)

Job description

Social network you want to login/join with:

Third Space is a collection
of luxury health clubs in London; individual in style, bound by a common
philosophy: to provide outstanding fitness spaces that members feel are their
own. Our people are the creators that bring the space to life. We’re a
team of motivators, inventors, and coaches; always striving to grow and evolve.
It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their
lives and they rely on us…and we wouldn’t have it any other way. This is our
space.

With the opening of brand
new, extraordinary clubs in inspiring locations across London, alongside the
development of our digital offering, this is the time to come on board the IT
team at a company that genuinely strives to be the Best in Class.We have
an exciting new opportunity to join our expanding IT Team and looking for an IT
Support Engineer to work together with the team in supporting hardware and
software infrastructure across Third Space.

In this role, you’ll be
working closely alongside the IT Manager, and the wider Third Space team, in
supporting daily IT functions across all clubs in order to help us in the
day-to-day operations of the business.

What You’ll Do

• Deliver first- and second-line IT
  support across hardware, software, and network systems - both remotely and
  onsite.
• Own and resolve support tickets via our
  internal helpdesk, escalating through our MSP when needed.
• Support and administer Microsoft 365
  services (Exchange Online, Teams, SharePoint, Intune) and Active Directory
  (user provisioning, GPO, password resets).
• Troubleshoot and maintain a wide range
  of systems including Windows OS, VoIP (3CX), POS, CCTV, AV, and
  multifunction printers.
• Conduct proactive site visits to
  troubleshoot issues, perform system checks, and ensure IT readiness.
• Play a key role in onboarding new sites
  and supporting infrastructure upgrades.
• Collaborate with the Senior IT Support
  Engineer and IT Manager on escalated issues and project rollouts.
• Maintain clear documentation, asset
  inventories, and contribute to process improvements.
• Participate in our on-call rota for
  high-priority incidents, ensuring rapid response and clear communication.

What You’ll Bring

• 2–3 years of hands-on IT support
  experience, ideally in a multi-site environment.
• Strong troubleshooting skills across
  Windows OS, Microsoft 365, networking, and business-critical applications.
• Experience with tools like Active
  Directory, VoIP (3CX), printers, POS, and AV systems.
• A proactive mindset—you don’t just wait
  for tickets, you look for ways to improve systems and prevent issues.
• Excellent communication skills and the
  ability to explain technical issues in plain English.
• A calm, professional, and empathetic
  approach to user support.
• A willingness to learn, document, and
  take ownership of your work.
• Bonus points for Microsoft
  certifications (MS-900, MD-102), or familiarity with ITIL, asset
  management, or project delivery.

What You’ll Get From Us

• The chance to make a real impact in a
  fast-paced, purpose-driven organisation.
• A collaborative team environment where
  your ideas and initiative are valued.
• Opportunities to grow—whether that’s
  stepping into a Senior IT Support Engineer role or leading internal
  improvement projects.
• A varied and dynamic role where no two
  days are the same.
• A culture that values professionalism,
  curiosity, and a passion for helping others.