IT Support Engineer

Cundall; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global engineering consultancy in London is seeking an IT Support Engineer to provide first-line support for users and resolve technical issues. Candidates should have a formal degree in IT or computer science and experience in support roles. This position values problem-solving, customer service, and effective communication skills. The company encourages diverse applicants to contribute to its sustainable initiatives and collaborative environment.

Qualifications

• Proven experience in first/second line support.
• Experience within a Professional Services Firm preferred.
• Basic network troubleshooting skills necessary.

Responsibilities

• Resolve user issues via the Service Desk.
• Provide first-line support for all users.
• Liaise with external consultants and internal management.

Skills

Problem-solving attitude

Clear technical instructions

Remote troubleshooting techniques

Knowledge base navigation

Attention to detail

Customer service orientation

Excellent communication skills

Education

Formal bachelor’s degree in computer science or IT

Tools

Microsoft Teams

Windows OS

Servers

Cisco VPN

WLANs

MS Office

TCP/IP

DHCP

DNS

SCCM/MS Intune

TeamViewer

RDP

Job description

The Team

We are an award-winning global consultancy, named Building’s Engineering Consultant of the Year in 2024, 2022, and 2021. We pride ourselves on designing innovative and sustainable projects, leading the industry in sustainability initiatives.

Sustainability is integral to Cundall, where our people are empowered to drive change and decarbonise the built environment. Our ambitious Zero Carbon Design 2030 goal commits us to work solely on projects meeting our zero carbon criteria. We seek engineers passionate about sustainability and energy-efficient design.

Cundall leads in providing creative, sustainable design solutions. To support our growth, we seek a hands-on, organized, and collaborative IT Support Engineer to assist our global team of engineers.

The Role

As part of our expanding UK and international operations, we are hiring an IT Support Engineer for our London office. You will resolve user issues via the Service Desk, providing first-line support for all Cundall users, including remote support and administration of desktops, laptops, and Microsoft Teams. The role may involve travel to other Cundall offices.

You will act as a primary contact for external consultants and internal management, liaising effectively as needed.

Ideal candidates will have a problem-solving attitude, the ability to give clear technical instructions, and familiarity with remote troubleshooting techniques. Your goal will be to ensure prompt, accurate customer service and timely resolution of IT issues.

The Skills

A formal bachelor’s degree in computer science or IT is required, along with proven experience in first/second line support. Experience within a Professional Services Firm, and familiarity with build and deployment via SCCM/MS Intune, are preferred.

You should have support experience with Microsoft Teams, Windows OS, Servers, Cisco VPN, WLANs, Newforma, MS Office, NAS, TCP/IP, DHCP, and DNS. Basic network troubleshooting, structured cabling, PC setup, and remote control skills (TeamViewer, RDP) are also necessary.

You must demonstrate the ability to navigate knowledge bases, resolve technical issues, and contribute to knowledge sharing. High standards for attention to detail, organization, thoroughness, and collaboration are essential.

Additional skills include network administration, scripting, debugging, hardware commissioning, customer service orientation, and excellent communication skills to engage stakeholders effectively.

We value diversity and inclusion, welcoming applications from all backgrounds and identities to foster an environment where everyone can thrive.

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