IT Support Engineer

Morgan Hunt UK Limited; London; On-site; GBP 37,000 - 42,000; Full time

Job summary

A prominent charity organization is seeking an IT Support Engineer based in Hammersmith. In this full-time role, you will ensure IT systems operate smoothly while managing support requests and liaising with suppliers. The position requires a relevant IT qualification and prior experience in IT infrastructure support. Competitive salary between £37,000 and £41,500 is offered along with various benefits aimed at promoting employee wellbeing.

Benefits

Structured induction week

Generous annual leave

Enhanced sick pay

Workplace pension

Travel loans

Cycle scheme

Eye care support

Qualifications

• Proven experience in IT infrastructure support, ideally within the public or third sector.
• Experience managing external contractors and handling IT projects.
• Strong technical knowledge of MS Office.

Responsibilities

• Ensure IT systems, equipment, and services are available and fully functional for all users.
• Work with external IT providers to maintain system security and perform software updates.
• Train and support staff in the effective use of IT systems.

Skills

IT infrastructure support

Microsoft 365 Administration

Windows and Mac environments

SQL-based databases

VOIP systems

Networking

Excellent communication skills

Education

Relevant professional IT qualification or degree

Job description

IT Support Engineer - National Cancer Charity

Location: Hammersmith (Onsite, with UK-wide travel)

Salary: £37,000 - £41,500 per annum

Employment Type: Full-time

On behalf of a leading National Cancer Charity, we are delighted to be recruiting an IT Support Engineer to support the continued development, efficiency, and reliability of their IT and communications systems. This is a crucial position, ensuring staff across the UK have the technical support and infrastructure they need to deliver vital services.

Based in Hammersmith, this role will involve travel across the UK and may require occasional work outside of standard hours.

The Role

As the IT Engineer, you'll work closely with the IT Manager to ensure IT systems run smoothly across the organisation. You'll manage IT support requests, maintain technical infrastructure, liaise with suppliers, and play a key role in ensuring system security and efficiency.

Key Responsibilities

• Ensure IT systems, equipment, and services are available and fully functional for all authorised users
• Work with external IT providers to maintain system security, software updates, data backups, and virus protection
• Support internal phone systems and ensure effective telecoms solutions are in place
• Maintain file structures and manage user access rights
• Train and support staff in the effective use of IT systems
• Coordinate with third-party suppliers and service providers to deliver effective IT services

What We're Looking For

• A relevant professional IT qualification or degree
• Proven experience in IT infrastructure support, ideally within the public or third sector
• Experience as a Microsoft 365 Admin
• Strong technical knowledge of Windows and Mac environments, MS Office, and SQL-based databases
• Experience managing external contractors and handling IT projects
• Familiarity with VOIP systems, Unix, and networking is highly desirable
• Excellent communication skills with a proactive, self-directed approach

Benefits

• Structured induction week and access to learning & development opportunities
• Time spent in one of the charity's unique support centres to understand the impact of your work
• Generous annual leave and enhanced sick pay
• Workplace pension and independent financial advice
• Enhanced maternity pay
• Travel loans, cycle scheme, and eye care support
• Regular wellbeing initiatives, including access to clinical psychologists and stress management courses
• A collaborative and welcoming work environment

This is a permanent opportunity, paying between £37,000 and £41,500 per annum based on experience. If you are interested in this opportunity, please feel to apply.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.