IT Support Engineer

Horniman Museum and Gardens; London; On-site; GBP 31,000; Full time

Job summary

A unique cultural institution in London seeks an experienced IT Support Engineer to ensure the smooth running of IT systems. This full-time role involves troubleshooting IT issues, managing user accounts, and supporting the IT team. The ideal candidate has 1st Line support experience, excellent communication skills, and a hands-on approach to IT support. Attractive benefits include an Employee Assistance Programme and discounted entries to member sites.

Benefits

Employee Assistance Programme

Free reciprocal entry to member sites

Discount scheme for shopping and holidays

Qualifications

• Experience in 1st Line Support, assisting users with IT issues.
• Strong technical troubleshooting abilities.
• Knowledge of Microsoft 365 and Office Suite.

Responsibilities

• Respond to IT support tickets and troubleshoot issues.
• Set up new devices and maintain existing ones.
• Support system upgrades and document activities.

Skills

1st Line Support

Troubleshooting

Helpdesk systems

Microsoft 365 administration

Customer service

IT networks and security

Job description

Salary £30,500 per annum Location SE23 3PQ This is a permanent , full time vacancy that will close in 25 days at 10:00 BST . The Vacancy

About The Role

We are looking for an IT Support Engineer to join our team, ensuring the smooth running of our IT systems and providing excellent customer service. This is an exciting opportunity for someone looking to apply their technical expertise in a dynamic and engaging environment. You will play a key role in resolving IT issues, maintaining positive relationships with users, and supporting daily IT operations across the Museum and Gardens.

Key Responsibilities

• Respond to IT technical support tickets and troubleshoot hardware, software, and network issues.
• Set up and maintain new and existing devices, including desktops, laptops, and network equipment.
• Assist in improving IT processes and support cybersecurity measures.
• Manage user accounts, permissions, and access issues on the network.
• Support the IT team with system upgrades and projects.
• Ensure accurate recording of IT support activities and maintain documentation.
  
  

About You

In this role, youll bring a hands-on approach to IT support, with a strong problem-solving mindset. You will be someone who thrives on helping others, demonstrating excellent communication skills with both technical and non-technical users. You will be adaptable, eager to learn, and committed to providing top-notch IT service in a collaborative team environment.

Key Qualities, Skills, And Experience

• Experience in 1st Line Support, assisting users with hardware, software and network issues.
• Strong technical abilities with a hands-on approach to troubleshooting and IT support.
• Experience with IT support tickets and Helpdesk systems.
• Strong customer service focus with good communication skills.
• Knowledge of Microsoft 365 administration and Office Suite.
• Desirable: IT-related certifications (e.g., Microsoft, ITIL) or equivalent practical experience.
• Basic understanding of IT networks and security.
• Ability to work both independently and collaboratively within a team.
  
  

Attention to detail and effective task prioritisation.

The closing date for completed applications is 10am on 12 September 2025 . We are reviewing applications on a rolling basis , and interviews will be scheduled as qualified candidates apply from 05 September 2025.

The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or of minority background.

The Company

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

The Benefits

Employee Assistance Programme

The Horniman has a confidential Employee's wellbeing service.

Free reciprocal entry to NMDC (National Museum Directors Council) members sites

You may have a free family ticket for our paid for exhibitions and visit exhibitions at a number of other museums for free when displaying your staff ID card.

Edenred

This is a benefit scheme open to all staff. You can choose from a range of discounts including shopping, days out and holidays.

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