IT Support Engineer

Law Business Research; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic research organization in London is seeking an IT Support professional to provide first-line support for staff across multiple regions. This role requires proficiency in Microsoft Windows and Office as well as an ability to work under pressure. The company promotes a culture of inclusivity and offers several employee benefits including annual wellness allowances and private healthcare after one years’ service.

Benefits

Eye Care

Employee Assistance Programme

A day off for your birthday

Pension (4% employer and employee contribution)

Cycle to Work scheme

Season ticket loan

£350 annual wellbeing allowance

Qualifications

• Experience in supporting a business network.
• Comfort with communicating at all levels of the business.
• Experience managing user issues via a service desk.

Responsibilities

• Answer calls and emails from staff and provide guidance.
• Log all issues and keep end users updated.
• Work with 3rd party suppliers for complex problems.

Skills

Front-line support

Experience with Microsoft Windows and Office package

Ability to work on own initiative

2 to 3 years of first-line support experience

Basic printing support

Education

Nice to have: Comptia A+, Network +

Windows or MS 365, CCNA qualifications

Tools

MS 365 Office suite

Active Directory

Windows 10 and 11

Office 365 Services such as SharePoint

Job description

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An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

Key Responsibilities

• Experience of Microsoft Windows and Office package
• Supporting a business network
• Ability to work on own initiative and prioritise workload
• Would enjoy speaking to and dealing with staff at all levels of the business
• Would enjoy working in a busy medium size business with offices in London, Hong Kong and the US.
• 2 to 3 years of first-line support experience on the Windows platform.

Skills Knowledge and Expertise

• Front-line support – answering calls and emails from members of staff and providing initial guidance
• Ensuring all issues raised are logged in the service desk, and end users receive regular updates on their support issues
• Work with 3rd party suppliers on more complex problems before escalating to the System Administrator.
• Maintain IT team documentation in coordination with the IT manager
• Ensure all IT services in meeting rooms and pool equipment are tested regularly
• Ensure all desks have fully functional IT equipment
• Physical assembly of new computers and IT equipment, including network cabling
• User induction and training on Microsoft and 3rd party products
• The primary applications supported are
  • MS 365 Office suite
  • Office 365 Services such as SharePoint
  • Windows 10 and 11
  • Active Directory
  • Azure
  • MS Edge / Chrome
  • File Servers
  • Office 365 Exchange
  • Office 365 SharePoint
  • Office 365MS Teams
• Basic printing support
• First and second-line support for users in HK, Australia, India, the UK and the US.
• Project-based in coordination with the Infrastructure Engineer and Head of IT.
• Nice to have: Comptia A+, Network +. Windows or MS 365, CCNA qualifications.

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

• Eye Care
• Employee Assistance Programme
• A day off for your birthday
• Pension (4% employer contribution and 4% employee contribution)
• Cycle to Work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym membership & fitness classes

After 4 months and 1 year's service:

• Private healthcare after 1 years’ service
• Company socials e.g., Christmas and Summer parties
• Access to Employee Affinity Networks
• Mortgage Advice

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

Please visit our website for more information.