IT Support Engineer

Peel Hunt; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK investment bank is looking for an IT Support Engineer to provide front line user support and resolve technical issues. The ideal candidate will have strong communication skills and experience with Microsoft administrative tools like Active Directory. This role offers the opportunity to work in a dynamic IT department focused on improving user experience within the firm.

Qualifications

• Exceptional communication skills are essential.
• Experience with Microsoft administrative tools is required.
• Understanding of Audio Visual Systems is preferred.

Responsibilities

• Provide front line user support for internal tools.
• Identify and resolve technical issues.
• Work as part of a team to deliver projects.

Skills

Exceptional communication skills

Excellent problem-solving methodology

Ability to work under pressure

Ability to learn quickly

Experience with Microsoft tools

Tools

Active Directory

SCCM

Job description

About Our Company

Peel Hunt are a leading UK investment bank focused on mid-cap and growth companies that puts long-term success above short-term gain, helping good companies succeed and delivering outstanding results. We have three business areas, but we act as one Peel Hunt. Our integrated approach combines expert research and distribution, a range of investment banking services, and an execution services hub that provides liquidity to the UK capital markets.

The department

The IT Support Engineers provide technical support and administration for all internal end-user software, hardware, and connectivity.

The wider IT department supports and develops the IT infrastructure of the firm. There are ten members within the team who cover front office development, systems development and systems support. The team is responsible for all the IT that you see, and don’t see.

Role Responsibilities

Responsibilities and tasks include, but are not limited to:

• Provide front line user support for all Peel Hunt’s internal, and third party tools, and technologies
• Answer support queries via telephone, email, and in person, taking ownership of problems and following them through to resolution
• Identify, diagnose, research, track, and resolve technical issues within current product offerings while also investing in next generation of products and services
• Contribute to a team of high-performing technologists that is focused on developing and improving user experience
  
  

Job requirements

• Exceptional communication skills
• Excellent problem-solving methodology and analytical approach
• Ability to work under pressure and complete tasks to set deadlines
• Ability to proactively pick up BAU tasks and resolve based on urgency
• Ability to learn quickly and apply knowledge
• Ability to pick up on trends to identify wide-spread issues
• Willingness to work as part of a team to deliver projects and change within the firm
• Takes ownership of tasks and sees them through to completion
• Experience working with Microsoft administrative tools, such as Active Directory, Group Policy and SCCM
• Strong understanding of Microsoft Windows operating systems and productivity software (Excel, Word, PowerPoint, Visio, Windows)
• Strong understanding of Microsoft Windows operating systems and productivity software (Excel, Word, PowerPoint, Visio, Windows)
• Understanding of Audio Visual Systems
• (Desirable) Knowledge of finance applications such as Bloomberg & Eikon