IT Support Engineer

Air Charter Service; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading charter service company is seeking an experienced IT Support Engineer in London. This hands-on role involves providing technical support, managing IT procedures, and resolving issues for internal users both locally and globally. The ideal candidate has a minimum of 3 years' experience in 2nd/3rd level IT support and excellent communication skills. Attractive perks include a free onsite gym, private healthcare, and generous holidays.

Benefits

Free onsite gym

Free breakfast and lunches

Cycle to work scheme

Private healthcare

22 days holiday per year

Qualifications

• Minimum of 3 years' experience delivering 2nd/3rd level IT Support.
• Professional manner with excellent communication skills.
• Ability to work under pressure and interpret customer needs.

Responsibilities

• Provide telephone and email support for internal users.
• Participate in client meetings and system demonstrations.
• Document new and update existing IT procedures.

Skills

Communication skills

Troubleshooting

IT support experience

Time management

Customer service

Tools

Windows 11

Microsoft Office 365

Active Directory

Cisco Networking

VMware/Hyper-V

Job description

Company DescriptionIf you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally.Job DescriptionThe JobThis is a "hands on "role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
  
  Minimum of 3 years' experience delivering 2nd/3rd level IT Support
• Professional manner with excellent communication skills
• Experienced in installing, supporting and troubleshooting :
• Windows 11,
• Microsoft Office 365,
• Exchange
• Active Directory,
• Networking (DNS, DHCP, TCP/IP),
• VMware/Hyper-V
• Remote Access tools
• Remote Access tools, Mobile device configuration (iPhone / iPad)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Able to plan own time effectively
  
  22days holiday (increasing to 25days after 1 years service and with length of service)
• Free onsite gym
• Free breakfast and lunches in our onsite canteen "The Hangar"
• Cycle to work scheme
• Private healthcare and pension
• 22 days holiday per year which increases with length of service
• 2x "Giving back" charitable days per annum