IT Support Engineer

IMG LIVE; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading global sports marketing agency is seeking an IT Support Engineer to provide essential support for desktop hardware, software, and mobile devices. The successful candidate will work on-site in West London, engaging in a variety of tasks including monitoring helpdesk requests and maintaining network connectivity. Strong customer service skills and a technical background are required for this role, which operates on a fixed-term contract until March 2026.

Qualifications

• Previous experience in a level one IT support role.
• Remote access and VPN Configuration and Administration.
• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.

Responsibilities

• Monitor Helpdesk system for inbound issues.
• Provide thoughtful end user computing support.
• Perform preliminary server administration and manage the network connectivity.

Skills

Customer service skills

Technical expertise

Communication skills

Multi-tasking ability

Tools

Microsoft Office

VPN tools

Windows

macOS

iOS

Job description

The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.

What You'll Do:

Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented

Provide thoughtful end user computing support for diverse business units and different locations

Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements

Adherence to and enforcement of all information security protocols

Perform preliminary server administration and manage the network connectivity

Help champion, deploy, and support new technologies to address business needs

Demonstrate excellent communication skills, integrate well at all levels and be able to work independently

A strong ability to remain focused with a professional and flexible attitude while multi- tasking

Always maintain complete confidentiality and discretion.

You Have These:

Previous experience in a level one IT support role

Administer, maintain, and support Microsoft Office productivity suite

Remote access and VPN Configuration and Administration

Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms

Enterprise Level AV Administration and Support

Set up and support mobile devices and desktop telecommunications

WorkingConditions:

FixedTermContractuntilMarch2026-WestLondon,ChiswickPark

Mon-Fri-onsite,9am-5pm

About Us

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management.

It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR.

IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.