IT Support Engineer

TN United Kingdom; Leeds; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Engineer to join their dynamic team in Leeds. This role offers a blend of remote and on-site support, allowing you to engage with a diverse user base while enhancing your technical skills. With a strong emphasis on work-life balance and flexibility, this organization is recognized for its commitment to employee well-being and gender equality. As part of a growing team, you'll tackle technical challenges, provide exceptional support, and contribute to exciting IT projects. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Up to 20% bonus

30 days holidays + bank holidays

6% employer pension contribution

Flexible working opportunities

Qualifications

• Proven experience providing 2nd line support.
• Excellent communication skills and ability to learn quickly.

Responsibilities

• Resolve all incident, problem, and request tickets logged through the Service Desk.
• Onsite and remote support for laptops and mobile devices.
• Support and troubleshoot software, hardware, and peripherals.

Skills

2nd line support

Microsoft Office 365

Windows 10 and 11

Hardware support

Active Directory/Azure Active Directory

Intune

PowerShell

Fresh Service

Entra ID

Security

Job description

IT Support Engineer – Leeds / Hybrid

£26,000 - £30,000 + bonuses, 35-hour work week and great benefits

This profitable and growing organisation requires an experienced IT Support Engineer to join their established team, providing remote, email, and in-person technical support to hundreds of users. You will have excellent communication skills and the ability to learn new technologies quickly.

As a Technical Support Engineer, you will record, diagnose, and resolve technical support issues, perform routine maintenance, process service requests, and lead projects, among other IT responsibilities.

While the majority of work will be done from home, candidates should ideally live in West Yorkshire, with the ability to travel to central Leeds at short notice.

Package:

• Up to 20% bonus
• 30 days holidays + bank holidays (plus buy and sell 5 more days)
• 6% employer pension contribution and much more
• Flexible working opportunities

Responsibilities:

• Resolve all incident, problem, and request tickets logged through the Service Desk
• Onsite and remote support for laptops and mobile devices
• Support and troubleshoot software, hardware, and peripherals
• Enhance IT skills through involvement in technical projects

Experience:

• Proven experience providing 2nd line support
• Microsoft Office 365
• Windows 10 and 11
• Hardware support (laptops and mobile devices)
• Active Directory/Azure Active Directory
• Experience with Intune, PowerShell, Fresh Service, Entra ID, Security (desirable)

The company has an excellent reputation within their sector and has demonstrated consistent growth year-on-year. They promote a healthy work-life balance and are ranked among the most flexible companies to work for in the UK. Recently, they were recognized in the top 50 UK employers for gender equality.

Click APPLY to be considered for the role, as the client aims to interview as soon as possible. All interviews are conducted virtually, with a maximum of two stages and a short technical exercise.