IT Support Engineer

Circle Group; Leeds; On-site; GBP 27,000 - 30,000; Full time

Job summary

A growing MSP/ISP in Islington is seeking an IT Support Engineer to join their team. The role involves providing IT support to clients, troubleshooting Microsoft 365, and working closely with a friendly group. Ideal candidates will have strong Level 1 skills and some Level 2 experience, along with great communication abilities.

Benefits

28 days annual leave

Travel expenses covered

Gym membership

Ongoing training and development opportunities

Qualifications

• Previous experience in an MSP or ISP environment.
• Strong Level 1 support skills with some Level 2 exposure.
• Confident communicator with a friendly approach.
• Good understanding of networking fundamentals.

Responsibilities

• Act as a first point of contact for client support requests.
• Administer and troubleshoot Microsoft 365.
• Support onboarding/offboarding of users and devices.
• Perform basic security checks.

Skills

Level 1 support skills

Networking fundamentals

Client communication

Proactivity

Tools

Microsoft 365

Windows

macOS

Job description

IT Support Engineer - IT MSP

North London (Islington, N1) - 5 days a week onsite

£27K-£30K DOE + Travel Expenses + Gym Membership

A growing MSP & ISP based in Islington (N1) is looking for a personable and technically capable IT Support Engineer to join their small, friendly team. Supporting over 80 clients across London, this is a fantastic opportunity for someone with strong Level 1 experience who has started to move into Level 2 support and is ready to hit the ground running.

You'll be working closely with a team of 4 (including two technicians and the company founders) in a fully office-based role, representing the business face-to-face with clients and helping to deliver high-quality IT support and services.

Key Responsibilities

• Act as a first point of contact for client support requests (Windows, macOS, networking).
• Administer and troubleshoot Microsoft 365 (Exchange, SharePoint, OneDrive, Teams).
• Support onboarding/offboarding of users and devices, software updates, and hardware upgrades.
• Assist with data centre and network operations (server installs, remote hands).
• Perform basic security checks (antivirus, quarantined emails).
• Provide on-site support to client offices across London when required
• Maintain accurate documentation and support records.
  
  

Tech Stack You'll Work With

• Windows & macOS environments
• Microsoft 365, Azure, SharePoint, OneDrive
• Layer 2 networking
• Managed firewalls, switches, DNS, gateways
• Unifi, HP ProCurve/Aruba switches
• GSuite, ABM, Adobe Suite (nice to have)
  
  

What We're Looking For

• Previous experience in an MSP or ISP environment - preferred
• Strong Level 1 support skills with some Level 2 exposure.
• Confident communicator with a friendly, open, and honest approach.
• Comfortable working face-to-face with clients and representing the company.
• Good understanding of networking fundamentals and desktop support.
• Organised, proactive, and eager to learn.
  
  

If you're looking to join a tight-knit MSP who invest in their people and with flexible working hours, don't hesitate to apply.

What's On Offer

• Salary: £27,000-£30,000 (depending on experience)
• 28 days annual leave (incl. Bank Holidays)
• Travel expenses covered
• Gym membership
• Ongoing training and development opportunities
• A supportive, open, and enthusiastic team environment
  
  

To apply, press apply now or send your CV to Gianluca @ circlerecruitment . com. Feel free to add me on LinkedIn or call me on 0161 877 9200 for more information

Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory London, Camden, Enfield, networking, IT Support, 1st Line, 2nd Line, service desk, infrastructure, Office 365

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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