It Support Engineer

Chapman Tate Associates; Lancaster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in Lancaster is seeking a skilled IT Support Engineer for 2nd and 3rd line support. The ideal candidate will have strong knowledge in Windows Server, Active Directory, and Office 365, with excellent problem-solving skills. They will be part of a dynamic technical team, working on various projects and ensuring high client satisfaction. Competitive salary and professional development opportunities are offered.

Benefits

Competitive salary

Clear progression path

Ongoing professional development

Collaborative team culture

Qualifications

• Proven experience in an MSP or similar multi-client environment.
• Strong knowledge of networking fundamentals.
• Experience with troubleshooting across various systems.

Responsibilities

• Provide hands-on 2nd and 3rd line support across a wide range of technologies.
• Troubleshoot and resolve escalated technical issues efficiently and professionally.
• Support and maintain client infrastructure including servers, networks, and cloud platforms.
• Assist with project delivery, migrations, and system upgrades.
• Liaise directly with clients to ensure high levels of service and satisfaction.
• Document solutions and contribute to internal knowledge base.

Skills

Technical issue resolution

Client communication

Problem-solving

Education

Relevant certifications (e.g., Microsoft, CompTIA, Cisco)

Tools

Windows Server

Active Directory

Office 365

VMware

Hyper-V

Firewalls

Backup solutions

Job description

IT Support Engineer - 2nd & 3rd Line

Location: Lancaster Full-Time, On-Site (5 Days/Week)

Salary: GBP35,000 - GBP45,000

Chapman Tate Associates is proud to be working in partnership with a leading Managed Service Provider (MSP) to recruit a skilled and motivated IT Support Engineer to join their dynamic technical team based in Lancaster.

About the Role

This is a fantastic opportunity for a passionate IT professional who thrives in a fast-paced MSP environment and is ready to take ownership of both 2nd and 3rd line support tasks. You'll be the go-to expert for resolving complex technical issues, supporting a diverse client base, and contributing to infrastructure projects.

Key Responsibilities

• Provide hands-on 2nd and 3rd line support across a wide range of technologies

• Troubleshoot and resolve escalated technical issues efficiently and professionally

• Support and maintain client infrastructure including servers, networks, and cloud platforms

• Assist with project delivery, migrations, and system upgrades

• Liaise directly with clients to ensure high levels of service and satisfaction

• Document solutions and contribute to internal knowledge base

What We're Looking For

• Proven experience in an MSP or similar multi-client environment

• Strong knowledge of Windows Server, Active Directory, Office 365, and networking fundamentals

• Experience with virtualization (VMware/Hyper-V), firewalls, and backup solutions

• Excellent problem-solving skills and a proactive approach to technical challenges

• Strong communication and client-facing skills

• Relevant certifications (e.g., Microsoft, CompTIA, Cisco) are a plus

Why Join?

• Competitive salary: GBP35,000 - GBP45,000 depending on experience

• Work with cutting-edge technologies and a forward-thinking MSP

• Clear progression path and ongoing professional development

• Collaborative and supportive team culture