IT Support Engineer

DFDS; Immingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join DFDS as an IT Support Engineer, where you'll provide essential first and second line IT support to users, assist in IT project management, and maintain technical documentation. This role supports a diverse team and offers various benefits, including life assurance and free ferry travel.

Benefits

Life assurance cover

Contributory pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests

Employee assistance program

Retail discounts and cashback

Access to wellbeing platforms

Qualifications

• Two or more years of experience in an IT support role.
• Experience with project management is preferable.
• Ability to produce and maintain technical documentation.

Responsibilities

• Provide first and second line IT support to users.
• Maintain and configure PCs and peripherals.
• Ensure prompt communication through Service Desk systems.

Skills

Technical issue resolution

Client support

Initiative

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an IT Support Engineer.

Be part of the movement – and play your part.

About The Role

Working Mon – Fri, 08:30 – 17:00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. You will mainly work locally, with occasional visits to other sites within our network to provide IT support, liaising with external suppliers, and delivering IT products & services to the business. You will also assist in compiling technical documentation, guidelines, and procedures, ensuring they are shared effectively, and manage IT projects across the wider business.

Define your own and our collective future by working with the latest tools and technology.

You Will Be Responsible For

• Client support and technical issue resolution via email, phone, and other electronic mediums, including support on vessels in port when required.
• Providing technical support for all PC hardware, software, and peripherals, including escalation to the appropriate support team.
• Maintenance and upkeep of existing PCs and peripherals.
• Installation and configuration of software, including deployment and redeployment of equipment.
• Keeping the Service Desk systems updated and ensuring prompt communication and feedback.

About You

The successful candidate will have two or more years of experience in an IT support role, preferably with some project management exposure. They should be capable of producing and maintaining technical documentation and working independently using their initiative.

We value diversity and inclusivity, believing that varied skills and perspectives strengthen our team. We look forward to your application.

Working at DFDS

Join the movement and grow with us. Be a valued member of a diverse team and help drive change. We support your development through workplace activities and training courses.

Our benefits include:

• Life assurance cover
• Contributory pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with unlimited trips
• Employee assistance program including health, mental health, and legal support
• Retail discounts and cashback on healthcare services
• Access to wellbeing platforms and mental health support webinars

If you believe you're a good fit, apply now by sending your CV. We are eager to meet potential candidates on an ongoing basis.

About DFDS

We operate a transport network across Europe with an annual revenue of DKK 30bn and 17,000 employees. We move goods and passengers via ferry, road, and rail, offering comprehensive transport and logistics solutions. Founded in 1866 and headquartered in Copenhagen, we are committed to being part of the movement.