IT Support Engineer

In Technology Group; Ilkeston; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing Managed Service Provider is seeking an experienced IT Support Engineer to deliver expert IT support across various businesses. This dynamic role requires strong technical skills and a customer-focused approach, aimed at keeping clients' technology infrastructures effective and secure. You will play a vital role in troubleshooting, managing relationships, and contributing to IT projects in a supportive team environment.

Benefits

Competitive salary and benefits package

Collaborative and supportive work environment

Opportunities for career development

Access to cutting-edge technology and training resources

Qualifications

• Essential experience in an MSP environment.
• Strong technical knowledge of various operating systems and technologies.
• Excellent communication skills focused on customer satisfaction.

Responsibilities

• Provide high-quality IT support and troubleshoot issues.
• Monitor and maintain client networks to prevent issues.
• Collaborate with clients to recommend suitable IT solutions.

Skills

Problem-solving

Customer satisfaction

Communication

Interpersonal skills

Cybersecurity

Networking

Tools

Remote Monitoring and Management (RMM) tools

Professional Services Automation (PSA) systems

Job description

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About the Role:

An exciting opportunity has arisen for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure.

Key Responsibilities:

• Provide high-quality IT support, troubleshooting hardware and software issues.
• Monitor and maintain client networks and systems to proactively address potential issues.
• Collaborate with clients to understand their business needs and recommend suitable IT solutions.
• Manage and maintain strong client relationships, acting as a trusted IT advisor.
• Assist in IT projects, including system migrations, upgrades, and implementations.
• Ensure timely resolution of IT support requests and document all interactions effectively.
• Stay informed about the latest technologies and industry best practices.
• Contribute to a positive team environment through knowledge sharing and mentorship.

What We're Looking For:

• Essential: Previous experience working in an MSP environment.
• Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity.
• Experience with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• A proactive approach to professional growth and development.

What's on Offer:

• Competitive salary (£25,000 - £30,000) and benefits package.
• A collaborative and supportive work environment.
• Opportunities for career development and progression.
• Access to cutting-edge technology and training resources.
• The chance to make a real impact within a growing MSP.