IT Support Engineer

F5; Hinckley; On-site; GBP 30,000; Full time

Job summary

A leading IT services company is seeking an IT Support Engineer to provide frontline technical support in a busy office in Hinckley. You'll manage IT incidents, support users, and assist with network troubleshooting. The ideal candidate will have experience in IT support and a passion for technology. This full-time role offers an excellent opportunity for career growth in a dynamic environment.

Qualifications

• 6-12 months' experience in an IT Support or Service Desk role.
• Awareness of Windows Server (2016/19/22).
• Good knowledge of network troubleshooting (LAN/WAN, VPN).

Responsibilities

• Acting as the go-to for all end-user IT support.
• Managing and resolving incidents via Helpdesk.
• Assisting with network troubleshooting.
• Setting up and maintaining user equipment.

Skills

Windows 10/11

TCP/IP

Group Policy

Active Directory

Excellent communication skills

Proactive approach

Interest in new technologies

Tools

Microsoft 365

Azure

Hyper-V

Job description

6 days ago Be among the first 25 applicants

IT Support Engineer - £30,000 | Onsite in Leicestershire (Hinckley)Full-time | 5 days a week onsite

Our client is hiring for an IT Support Engineer to be the first point of contact for all things IT in a busy office in Hinckley. If you're passionate about tech, enjoy solving problems, and want to develop your IT career in a hands-on, fast-paced environment, they'd love to hear from you.

What You'll Be Doing

• Acting as the go-to for all end-user IT support, managing and resolving incidents via our Helpdesk.
• Supporting both on-premise and cloud-based infrastructure.
• Assisting with network troubleshooting (LAN/WAN, VPN, firewalls).
• Managing Active Directory accounts and basic Group Policy tasks.
• Setting up and maintaining user equipment: laptops, desktops, mobile devices, etc.
• Delivering IT inductions to new starters and maintaining IT documentation.
• Collaborating with 3rd-party providers and supporting ongoing IT projects.
• Providing occasional out-of-hours support when required.
  
  

What You'll Bring

• 6-12 months' experience in an IT Support or Service Desk role.
• Good knowledge of Windows 10/11, TCP/IP, Group Policy, Active Directory.
• Awareness of Windows Server (2016/19/22).
• A proactive approach with excellent communication and documentation skills.
• A genuine interest in learning and staying up to date with new technologies.
  
  

Bonus Points For

• Familiarity with ITIL principles, Microsoft 365, Azure, VLANs, Hyper-V.
• Certifications such as CompTIA Network+ or ITIL Foundation.
  
  

Why Join?

This is a fantastic opportunity to grow your IT skills and gain exposure to a broad mix of infrastructure and user support in a close-knit team. Based fully onsite in Hinckley, Leicestershire, you'll be right at the heart of our operations and make a real impact.

RSG Plc is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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