IT Support Engineer

JW Lees Brewery; Hartlepool; On-site; GBP 28,000; Full time

Job summary

JW Lees Brewery is seeking an IT Support Engineer to join their team in Middleton. The role involves supporting and managing all IT services in a dynamic environment, specializing in desktop support, user assistance, and IT infrastructure management. The ideal candidate should be driven, customer-focused, and possess relevant knowledge of various IT systems and technologies.

Benefits

Private medical with BUPA

30% discount on food and drink

Discounted hotel stays

Annual profit share

Wellbeing support

Career growth opportunities

Qualifications

• Experience in understanding business needs related to IT.
• Relevant IT experience, especially in desktop support.
• Knowledge of security best practices.

Responsibilities

• Support and manage the organisation’s IT environment.
• Ensure the operation of the IT Support Desk.
• Maintain IT infrastructure and manage remote installations.

Skills

Customer service

Microsoft operating systems

Microsoft Active Directory

TCP/IP

Tools

VMWare

Exchange

SQL

Job description

IT Support Engineer Vacancy - Middleton, North Manchester - Up to £28,000 plus profit share This is an office based role with some travel required across the North West and North Wales.

JW Lees have an exciting opportunity for a IT Support Engineer to join our IT Team based at the JW Lees Brewery in Middleton, supporting with everything tech and IT within our support office and managed estate.

What we offer our IT Support Engineers:

• Private medical with BUPA
• 30% discount on food and drink across our pubs and inns for you and friends and family
• Discounted stays in our hotels and inns
• Annual profit share, ensuring you share in the success of the company
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career

IT Support Engineer Role Specification:

• Experience in understanding business needs in relation to IT.
• Support and management of the organisation’s user-based IT environment, both hardware and software.
• The operation of the IT Support Desk ensuring correct pathway to IT services.
• Support, management and maintenance of the organisations IT infrastructure and remote management of all sites IT installation
• Liaison with 3rd party suppliers and service providers ensuring service levels are maintained.
• Advising users of best use of IT facilities
• Adherence to security best practices to ensure the security of the organisation’s data and property

IT Support Engineer Person Specification:

• Relevant experience in IT, supporting desktop computing and its associated environments.
• A proven understanding of the need for customer service, providing exemplary response and ownership of issues raised throughout the lifecycle of an incident or problem.
• Requires a sound applied and theoretical knowledge of Microsoft operating systems.
• A good working knowledge of Microsoft Active Directory.
• A good working knowledge of server technologies VMWare, Exchange and SQL.
• Sound working knowledge of TCP/IP and internet technologies.
• Highly motivated self-starter, able to work on own initiative.
• A full driving license and ability to use own car for business purposes.
• Previous experience of IT in a retail or hospitality environment & an understanding of the Data Protection Act and PCIDSS would be highly desirable.
• A full driving license and ability to use own car for business purposes

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 29/06/2025 by TN United Kingdom