IT Support Engineer

Cellular Origins; Hartford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology organization in the United Kingdom is seeking a skilled IT Support Specialist to join their collaborative IT team. The role involves providing 1st, 2nd, and 3rd line support, managing Microsoft 365 and Azure services, and maintaining security protocols for corporate devices. Ideal candidates will have strong skills in device management, cybersecurity, and routine Windows Server maintenance. This position offers a significant opportunity to shape IT solutions as the organization expands.

Qualifications

• Experience in providing 1st, 2nd, and 3rd line support to end-users.
• Familiarity with Microsoft Azure and its services.
• Skill in maintaining Active Directory and group policies.

Responsibilities

• Provide technical support and troubleshooting to internal users.
• Manage Microsoft 365 environments and Azure services.
• Administer device lifecycle management using Microsoft Intune.

Skills

Device management

Cybersecurity

Active Directory

Microsoft 365

Azure services management

Windows Server maintenance

Tools

Microsoft Intune

Veeam

8x8

Microsoft Teams

Job description

This is a hands-on role where you'll support, improve and secure the IT environment across our Melbourn campus. You'll work across 1st, 2nd and 3rd line support, lead technical improvements, liaise with team members on trickier issues. This role will provide opportunities to strengthen and expand the skills you possess in areas such as; device management and cybersecurity, while shaping how we use Microsoft 365, Azure, Intune and modern endpoint tools as we grow. What you'll do You'll be part of a small, collaborative IT team, supporting colleagues on site and remotely. Day to day, you'll help make sure systems are reliable, secure and simple to use. You will:

• Provide 1st, 2nd and 3rd line support to internal users, troubleshooting issues and keeping people productive.
• Help to develop our Microsoft 365 environment, as we grow.
• Administer Microsoft Azure services so they are available, performant and aligned with business needs.
• Lead device lifecycle management using Microsoft Intune and Autopilot, from deployment and configuration through to ongoing support.
• Carry out routine Windows Server maintenance, including patching, monitoring and performance tuning.
• Maintain Active Directory and group policies to keep identities, access and permissions in good shape.
• Manage and monitor Veeam backups, helping to protect critical data and support rapid recovery when needed.
• Support hybrid telephony systems such as 8x8 and Microsoft Teams, keeping communication smooth across the organisation.
• Maintain and secure corporate mobile devices with modern MDM tools.
• Contribute to infrastructure and security improvements, including networking, device management and endpoint security projects.
• You'll also play a key role in technical projects, acting as a trusted escalation point and helping to shape how IT evolves as Cellular Origins scales