IT Support Engineer

Blackbelt TV; Halesowen; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading engineering company near Halesowen is looking for an IT Support Engineer. The ideal candidate will support IT systems, manage upgrades and fixes, and possess strong knowledge in hardware, software, and network maintenance. Competitive salary and generous benefits included.

Benefits

On-site parking

Company Pension

33 days holiday (inc bank holidays)

Qualifications

• 3-5 years experience as IT Support Engineer.
• Strong knowledge of operating systems and equipment.
• Ability to work independently and multi-task.

Responsibilities

• Maintain essential IT operations including systems and security.
• Handle business-critical IT tasks and system improvements.
• Support Windows, iOS, and software like Microsoft and Adobe.

Skills

Hardware knowledge

Software knowledge

Network maintenance

Problem-solving

Cyber Security

Job description

Next Generation is currently recruiting for an IT Support Engineer to work with a well-established engineering company near Halesowen. As the IT Support Engineer, you will oversee IT systems and assets, assist with upgrades and fixes, and provide support as needed.

The ideal candidate will have experience and knowledge of hardware, software, network maintenance, and industry trends to keep the client updated with growing demands.

Working Hours for the IT Support Engineer

Monday to Friday, 8:30 am – 5:00 pm (some flexibility offered)

What’s On Offer for the IT Support Engineer

• Salary up to £35,000 p.a.
• On-site parking
• Company Pension
• 33 days holiday (inclusive of bank holidays)

Responsibilities of the IT Support Engineer

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Support faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Support Windows, iOS, and widely used software such as Microsoft, Adobe, and Google Workspace
• Knowledge of Cyber Security, guidelines, procedures, standards, and controls
• Install, configure, and support workstation software, hardware, printers, and phones
• Ensure the company’s Office 365 / SharePoint environment remains secure and evolves with business needs
• Administer time and attendance systems and other business applications
• Assist with Mobile Device Management
• Work on IT projects, including documentation, training, testing, and implementation
• Ensure application and software upgrades maintain security compliance
• Support the company’s Infor ERP business solution
• Assist in Cyber Security matters and support ongoing Cyber Security Essentials + certifications
• Lead employee training to prevent phishing and cyberattacks
• Contribute to company policies and procedures
• Manage Asset Database

Candidate Requirements

• 3-5 years of experience as an IT Support Engineer (Essential)
• Knowledge of operating systems, equipment, and technologies
• Ability to work independently and multitask
• Maintain confidentiality of company information
• Strong problem-solving skills
• Experience liaising with third parties

Due to the high volume of applications, if you haven't been contacted within 14 days, you have been unsuccessful. Your details will be submitted to Next Generation and the relevant client.

Next Generation partners with businesses across the UK in Manufacturing, Logistics, and Commercial sectors, providing permanent and contract opportunities for talented candidates.