IT Support Engineer

Essential Employment; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A prominent company is seeking an IT Support Engineer for a full-time temporary position in South East London. The successful candidate will take ownership of IT issues, provide on-site support, and contribute to technical projects. An attractive hourly pay rate of £19.46/hr is offered, with a focus on maintaining exceptional service standards.

Qualifications

• Experience in IT support and troubleshooting.
• Ability to document technical fixes accurately.
• Strong customer service skills.

Responsibilities

• Resolve IT support calls in line with SLAs.
• Provide on-site support across multiple sites.
• Document technical fixes and maintain call resolution records.

Skills

Technical support

Documentation

Customer service

Job description

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IT Support Engineer needed in South East London - Paying £19.46 per hr - Ref 5270445

Full-time hours on a temporary basis

Key Responsibilities

• Take ownership of and resolve IT support calls in line with SLAs.
• Provide on-site support across all supported sites.
• Deliver, collect, and manage end-user equipment, including office moves and hardware repairs.
• Participate in technical projects and virtual teams to implement infrastructure changes.
• Provide out-of-hours and weekend support when required.
• Accurately document technical fixes and contribute to the IT knowledge base.
• Maintain clear and comprehensive call resolution records for analysis and customer feedback.
• Create and update documentation for IT processes and procedures.