IT Support Engineer

NexGen Cloud Ltd.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary with discretionary

Employee wellbeing benefits

25 days holiday + public holidays

Private Medical Insurance

Enhanced Pension Scheme

Flexible working (remote or hybrid)

Ownership and autonomy

Job summary

NexGen Cloud Ltd. is seeking an IT Support Engineer to join our fast-growing GPU cloud and AI infrastructure team in London, with hybrid work to Marbella as needed. You’ll own onboarding for new hires, manage access controls, and resolve 1st/2nd line IT tickets across our offices.

The role emphasizes clear communication, documentation, and scalable processes. The successful candidate will have 2+ years in IT support, experience with Jira, and proficiency in Microsoft 365 (SharePoint/Teams).

Qualifications

• 2+ years in a 1st/2nd line IT support role with hands-on setup of Windows and Mac devices for new starters.
• Experience using a ticketing system (we use Jira).
• Hands-on Microsoft 365 administration, including SharePoint and Teams.

Responsibilities

• Set up new joiners with Windows/Mac devices, accounts, licences and access on day one.
• Remove access for leavers on last day with proper off-boarding.
• Resolve 1st/2nd line requests across all offices and close tickets.
• Record and audit access, ensuring clear ownership and approvals.
• Patch and track devices in the asset register; keep it up to date.
• Develop run books and user guides for consistent fixes.
• Grow into Power Automate workflows to automate repetitive tasks.

Skills

IT support

Ticketing system (Jira)

Microsoft 365 admin

SharePoint

Teams

Documentation

Hybrid work

Tools

Jira

Confluence

Slack

Zoom

PowerShell

Power Automate

SharePoint

Teams

Job description

ABOUT NEXGEN CLOUD

NexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack — a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.

We move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade — this is the place.

THE ROLE: IT Support Engineer

We’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices.

This is a role for someone who takes pride in closing a ticket properly, keeps a clean record of who has access to what, and can explain a fix just as clearly to a new graduate as to our C-suite.

WHAT YOU’LL BE DOING

Rather than a checklist, here’s what success in this role actually looks like:

• Every new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one
• Every leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close
• Access is recorded and auditable, so it’s always clear who has access to what and who approved it
• Devices stay patched, compliant and accurately tracked in the asset register
• Run books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves
• You grow into Power Automate, building the workflows that take repetitive work off the queue for good

ABOUT YOU

We care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:

Essential:

• 2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters
• Day-to-day experience working from a ticketing system (we use Jira, but any platform counts)
• Hands-on Microsoft 365 administration, including SharePoint and Teams
• A disciplined approach to documenting access and keeping records audit-ready
• Able to work from our London office on a hybrid basis

Nice to Have:

• Familiarity with PowerShell or Power Automate (we’ll help you build these skills)
• SaaS administration experience across tools like Jira, Confluence, Slack or Zoom
• Experience supporting users across more than one office or country, ideally in a scale-up

WHAT WE OFFER

• Competitive salary and annual discretionary bonus scheme
• Employee wellbeing benefits
• 25 days holiday, plus public holidays
• Private Medical Insurance
• Enhanced Pension Scheme
• Flexible working arrangements (remote or hybrid, depending on role and location)
• Real ownership and autonomy — the trust to take initiative and experiment
• Visible, meaningful impact as we scale
• Clear career progression in a high-growth company
• A collaborative, international culture built on trust, transparency, and ownership
• The chance to help shape NexGen Cloud’s team, culture, and future

WHY APPLY

We welcome applications from all backgrounds. If you enjoy solving complex infrastructure problems and want to build something meaningful at scale, we’d like to hear from you.

MORE INFORMATION

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