IT Support Engineer

Xact Placements Limited; Greater London; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading company, Xact Placements Limited, is seeking an IT Support Engineer to join their team. The role involves resolving support issues, monitoring systems, and configuring IT solutions. Enjoy flexibility with the option to work from home when not visiting customer sites in Berkshire or Surrey. Ideal candidates will have 5+ years of experience, excellent communication skills, and a strong technical background in IT support.

Qualifications

• 5+ years’ experience in IT Support.
• Experience in a Managed Service Provider environment.
• Excellent communication skills both written and verbal.

Responsibilities

• Resolving support issues reported by customers.
• Recording all calls in the ticketing system.
• Configuring systems including servers and PCs.

Skills

Communication

IT Support

Monitoring Systems

Tools

Windows Server

Hyper-V

Office 365

Azure

Job description

Are you looking for a new exciting opportunity working as an IT Support Engineer based locally to Berkshire or Surrey?

The position will involve visiting customer sites when required, when you’re not on site the role can be home based!

Main Duties of the Role

• Resolving support issues reported by customers using a variety of remote tools
• Recording all calls in the ticketing system
• Monitoring customer’s systems and acting on alerts
• Configuring Systems including servers and PCs
• Attending sites for installations and repairs

Your Skills and Experience

• 5+ years’ experience in IT Support
• Experience working within a Managed Service Provider
• Windows Server, Hyper-V, Office 365, Azure
• Excellent communication skills both written and verbal
• Driving License & Car

Salary

• £34,000-£38,000 per annum, depending on experience