IT SUPPORT ENGINEER

Oleon; Goole; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the oleochemical sector is seeking an IT Support Engineer for its Northallerton office. You will provide comprehensive technical support for IT infrastructure and applications, ensuring high performance and security. This role offers opportunities for personal development and an attractive salary package alongside benefits.

Benefits

23 days annual leave + bank holidays

1 day birthday off (post-probation)

1 Personal Leave Day

Staff oil allowance (post-probation)

1 month sick pay

1 hour paid lunch

Free parking

Death in service benefit (up to 4x salary)

Rewards and recognition platform

24hr virtual GP access for self and family

Qualifications

• 2+ years of experience in IT support.
• Strong problem-solving skills and fault-finding knowledge.
• Good knowledge of Windows 10 & 11 OS.
• Experience installing, configuring, troubleshooting desktop environments.

Responsibilities

• Support IT systems at Northallerton and Goolesites, ensuring infrastructure availability.
• Configure and deploy new hardware and software, including ongoing maintenance.
• Provide Level 1-2 Service Desk support.
• Monitor system performance and troubleshoot problems.
• Maintain system security according to policies.

Skills

Problem-solving

Fault-finding knowledge

Windows 10 & 11 OS

Desktop environment configuration

Job description

We are looking for an IT SUPPORT ENGINEER at NORTHALLERTON HEAD OFFICE on a 12 MONTH FIXED TERM CONTRACT.

Work in your element

At Oleon, we bring you natural chemistry. Ambitious, with both feet on the ground. Our specialty lies in converting natural fats and oils into a wide range of oleochemical products, serving markets such as cosmetics, nutrition, crop protection, industrial ingredients, lubricants, oilfield, coatings, detergents, and more.

Oleon employs over 1,000 people across 10 countries. Enthusiastic individuals who are in their element are welcome to join our team.

The main responsibilities of this role include providing comprehensive technical support for Oleon Ltd.'s IT infrastructure, applications, and user base at Northallerton and Goolesites. This involves delivering local IT support as part of a skilled team, ensuring high levels of availability, performance, and security. Support for the Goolesite is primarily remote, with occasional travel.

Main duties & responsibilities:

• Support IT systems at Northallerton and Goolesites, ensuring infrastructure availability.
• Configure and deploy new hardware and software, including ongoing maintenance.
• Provide Level 1-2 Service Desk support, assisting users and escalating issues as needed.
• Monitor system performance and troubleshoot problems.
• Maintain system security according to policies.
• Perform server monitoring and reporting to ensure reliability.
• Troubleshoot hardware and software issues, liaising with third-party suppliers.
• Develop and maintain support processes, manuals, and documentation.
• Administer systems and applications, including Tropos ERP (training provided).
• Conduct data control activities to support business growth.
• Support IT projects aligned with business needs.

Qualifications & skills:

You have:

• 2+ years of experience in IT support.
• Strong problem-solving skills and fault-finding knowledge.
• Good knowledge of Windows 10 & 11 OS.
• Experience installing, configuring, troubleshooting desktop environments.

Additional qualities:

Your drive and motivation are key! You will join a company with ambitious goals and a welcoming atmosphere. We value personal development and work-life balance, offering an attractive salary and benefits, including:

• 23 days annual leave + bank holidays
• 1 day birthday off (post-probation)
• 1 Personal Leave Day
• Staff oil allowance (post-probation)
• 1 month sick pay
• 1 hour paid lunch
• Free parking
• Death in service benefit (up to 4x salary)
• Rewards and recognition platform
• Wellbeing and reward portals
• 24hr virtual GP access for self and family

Oleon is committed to diversity and inclusion, ensuring equal opportunities in recruitment and workplace environment.

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Oleon is a business unit of Avril, a leader in the vegetable oil and protein sector, with a revenue of €8 billion across 19 countries in 2023. Avril focuses on a value-sharing model and is committed to addressing climate change and population growth challenges.

Joining Avril means working in a company that combines performance with responsibility, innovation with humility. There is another way — Avril: there is another way.