IT Support Engineer

ISR Recruitment Ltd; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading client in Glasgow is seeking an enthusiastic IT Support Engineer to join their IT team. The ideal candidate will assist with hardware and software issues, offering first-line support, and ensuring smooth operation of IT services. This role is suited for individuals with a Level 3 Apprenticeship in IT or relevant support experience, providing an excellent opportunity for career development in a forward-thinking technology environment.

Qualifications

• Completed a Level 3 Apprenticeship in IT or prior first-line support experience.
• Driven individual with relevant qualifications.
• Enthusiastic about providing IT support.

Responsibilities

• Answering and logging incoming IT support requests via phone, email, or chat.
• Diagnosing and resolving common technical issues.
• Providing remote support to users and guiding them through troubleshooting steps.

Skills

Basic knowledge of Windows operating systems

Familiarity with MS Office

Understanding of basic networking (IP Addressing, DNS, DHCP)

Basic troubleshooting of hardware

Familiarity with Active Directory

Knowledge of remote support tools (e.g., TeamViewer, AnyDesk, RDP)

Education

Level 3 Apprenticeship in IT

Job description

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My client is looking for an enthusiastic IT Support Engineer to join and support their IT team.

You will provide support on a variety of hardware and software issues across the business, diagnosing and troubleshooting to resolve faults and configuring new systems.

This role would suit someone who has completed a Level 3 Apprenticeship in IT or a driven individual with prior first-line support experience or relevant qualifications.

Skills and Experience:

• Basic knowledge of Windows operating systems and familiarity with MS Office and Office
• Understanding of basic networking (IP Addressing, DNS, DHCP)
• Basic troubleshooting of hardware (PCs, printers, monitors, etc.)
• Familiarity with Active Directory (e.g., password resets, account unlocks)
• Remote support tools knowledge (e.g., TeamViewer, AnyDesk, RDP)

Role and Responsibilities:

• Answering and logging incoming IT support requests via phone, email, or chat
• Diagnosing and resolving common technical issues (password resets, software errors, connectivity issues)
• Escalating unresolved issues to second or third-line support
• Providing remote support to users and guiding them through troubleshooting steps
• Setting up new user accounts, email profiles, and permissions
• Installing and configuring basic software and hardware
• Ensuring service level agreements (SLAs) are met

Please contact James at ISR to learn more about our client based in Glasgow, leading the way in developing the next-generation of transport mobility through innovation and transformational technology.