IT Support Engineer

ap-centras s.r.o.; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A not-for-profit charity in Glasgow seeks an ICT Support Engineer responsible for 1st line support, resolving technical issues, and aiding in new ICT projects. Key traits include respect, honesty, and responsibility. The role offers competitive benefits and focuses on enhancing employee ICT skills while maintaining organizational values at the forefront.

Benefits

Up to 38 days holiday annually

Contributory pension scheme with 6% employer contribution

Health Cash Plan

Employee Assistance Programme

Discounted goods and services

Cycle to Work scheme

Recognition initiatives

Qualifications

• ITIL certification is desirable.

Responsibilities

• Provide effective 1st line support to customers of the ICT department.
• Assist in resolving technical issues.
• Carry out system administration activities.
• Support implementation of new ICT projects and systems.
• Maintain accurate records of ICT assets.
• Collaborate with Operations and Functional Teams.

Job description

Glasgow

Salary up to £28,800 per annum depending on experience

Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism, and age-related needs?

Real Life Options is a not-for-profit charity with a person-centred support approach, helping and assisting people to live fulfilled lives. We are now looking to fill the role of ICT Support Engineer.

As an ICT Support Engineer, you will be responsible for providing effective 1st line support to customers of the ICT department, assisting in resolving technical issues, and carrying out system administration activities. You will also support the implementation of new ICT projects and systems, including initiatives to develop ICT skills within the organization.

The Role Will Involve

• Embedding the organizational values of Respect, Honesty, Responsibility, and Achieving Excellence in everything you do.
• Acting as a point of contact for all RLO Group employees for ICT-related queries within your assigned country (Scotland or England).
• Providing effective responses to ICT faults and inquiries.
• Escalating issues promptly to senior team members.
• Maintaining accurate records of ICT assets.
• Provision of routine ICT reports.
• Assisting in system administration for users of Entra, RDS, M365, and other company-specific applications.
• Fixing faults related to phones, mobile devices, and hardware or setups from new.
• Assisting with the purchase of ad-hoc ICT equipment such as keyboards, phones, and laptops.
• Working with external suppliers to provide effective ICT solutions and support.
• Collaborating with Operations and Functional Teams to deliver ICT support within agreed service levels.
• Creating training or communication videos and uploading them to social media or file-sharing channels.
• Contributing to the enhancement of employee ICT skills.
• Engaging key stakeholders and building effective internal relationships.
• Working with colleagues across functions to ensure effective ICT service delivery.
• Growing and maintaining quality systems.
• Participating in ICT and system projects to ensure they are focused, timely, and aligned with project specifications.
• Contributing to team performance indicators.
• Adhering to organizational policies, procedures, and work practices.
• Promoting diversity and equal opportunities in all aspects of work.
• Complying with health and safety legislation.
• Respecting and adhering to confidentiality and data protection policies.
• Participating in training and development activities.
• Performing other duties as appropriate.

Qualifications

• ITIL certification is desirable.

Benefits and Rewards

• Up to 38 days holiday annually, including bank holidays (pro-rata for part-time staff).
• Contributory pension scheme with 6% employer contribution.
• Three times salary life cover.
• Health Cash Plan.
• Employee Assistance Programme (medical helpline, counselling, debt, financial, and legal support).
• Discounted goods and services through Reward Gateway.
• Cycle to Work scheme.
• Financial wellbeing scheme.
• Refer-a-friend bonus (terms apply).
• Recognition initiatives.

We are keen to recruit someone with the right values and behaviors who can help ensure our workplace values are at the heart of everything we do: Respect, Honesty, Responsibility, and Excellence.

Please note that initial contact with applicants will usually be by email, so check all email folders regularly, including junk mail.

Real Life Options is an equal opportunities employer. We seek to recruit, train, and promote the best person for the job, ensuring a discrimination-free environment where everyone is treated with dignity and respect.

If you have a disability, learning difficulty, medical condition, or individual need that may affect your performance in the selection process, we are happy to make reasonable adjustments. Please let us know.