IT Support Engineer

Petrasco Inc; Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

An expanding international service provider in the energy sector is seeking an experienced IT Support Engineer. This role involves providing hands-on support for a range of applications and infrastructure across UK and overseas subsidiaries. Successful candidates will demonstrate strong technical skills in Microsoft Azure and Office 365, along with excellent customer service abilities and a willingness to travel. The position includes a competitive salary, generous benefits, and the opportunity to work in a dynamic environment.

Benefits

35 days holidays including bank holidays

Pension contributions

Life cover and health insurance after one year

Flexible working hours

Qualifications

• Experience in IT support for applications and systems.
• Strong customer service and communication skills.
• Ability to manage and prioritize multiple tasks.

Responsibilities

• Provide support for business applications and system administration.
• Coordinate with internal teams and third-party vendors.
• Manage network devices and user accounts across cloud and on-prem environments.

Skills

Customer service skills

Communication skills

Problem-solving skills

Tools

Microsoft Azure

Office 365

Windows Server

PowerShell scripting

Job description

Denholm Energy Services is an international service provider offering leading edge services principally to the energy and defence sectors. Denholm Energy Services employs over 4,000 people and is proud of the specialist experience and skill of its workforce. With operations in the UK, Caspian and Middle East, Denholm Energy Services is strategically based to support their clients across the international energy and defence sectors.

We're looking for an experienced IT Support Engineer to assist our Group IT team in supporting a range of UK and overseas subsidiaries. This is a hands-on role covering a mix of application, infrastructure, and end-user support, as well as coordination with third-party vendors and internal teams. The role will involve supporting both cloud and on-prem environments, with some travel required across the UK and internationally.

Key Responsibilities:

For UK subsidiaries and Head Office on the DES Azure Cloud platform:

• Provide support for business applications: first-line triage, technical investigation, and escalation to vendors where needed
• Help close tickets logged with the external Helpdesk
• Install, configure, and administer business applications, including upgrades and patching
• Manage shared network folder access
• Carry out system administration on DES-specific applications, databases, and servers
• Liaise with application vendors and manage remote support access
• Coordinate with third-party Helpdesk and infrastructure support teams

For overseas subsidiaries or newly acquired companies (not yet on DES Azure Cloud):

• Provide end-to-end IT support across applications, systems, and hardware
• Install, configure, and maintain IT systems and applications, including patching and upgrades
• Manage user accounts and shared folder permissions
• Configure and support network devices (switches, routers, firewalls)
• Perform system administration on local servers
• Work directly with local vendors and external partners
• Document procedures, system changes, and configurations
• Take on additional duties as assigned by the Head of IT or senior IT team

Technical Skills Required:

• Office 365 suite
• Microsoft Azure (Intune, Autopilot, etc.)
• PowerShell scripting
• Windows Server (2012 R2 and newer)
• Windows 11
• Active Directory
• Mobile device management
• Networking: TCP/IP, DHCP, DNS, routers, firewalls, Wi-Fi
• SQL Server
• Cloud platforms
• Anti-virus and security tools

Desirable Experience:

• Microsoft Dynamics NAV / Dynamics 365 Business Central
• Citrix XenApp
• VMware vSphere
• CCTV and clock-in/time tracking systems

What We're Looking For:

• Strong customer service and communication skills
• Comfortable working independently and as part of a wider IT team
• Able to manage tasks, prioritise issues, and meet deadlines
• Willingness to travel across the UK and occasionally overseas

Benefits:

Denholm Energy Services represents an excellent opportunity for an experienced IT Support Engineer to work in a role that will provide a great variety.

Other benefits include:

• Salary: Dependent on experience
• Pension: Employee contribution 2.5% and employer 5.5%
• Holidays: 35 days (including bank holidays)
• Life Cover: Death in Service 4 x salary
• Dental and Private Medical Insurance after one year
• Working Hours: 35 hours per week, with the choice of either; 8am to 4pm or 9am to 5pm shift pattern
• Hybrid working

If you believe you have what it takes to join our team, please submit you CV along with your salary expectations.

This vacancy will be handled internally, no agencies please.