IT Support Engineer

Institute of Communication; Fareham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company based in Fareham is seeking an experienced IT Support Engineer. This role involves delivering comprehensive IT support to various clients, troubleshooting issues, and managing desktop/server environments. The ideal candidate will have experience in IT support, knowledge of Microsoft Office and cloud services, and possess strong communication skills. This position offers a competitive salary and opportunities for career progression.

Benefits

Competitive salary

Professional development opportunities

Supportive work environment

Career progression possibilities

Employee benefits package

Qualifications

• Experience in IT Support.
• Proficiency in troubleshooting IT issues.
• Understanding of desktop and server support.
• Knowledge of PC hardware and components.

Responsibilities

• Provide comprehensive IT support to clients.
• Troubleshoot and resolve IT-related issues.
• Administer and install Microsoft Windows OS.
• Maintain PC hardware and components.
• Utilize cloud services including Office 365.

Skills

IT Support experience

Troubleshooting

Microsoft Office Suites

Cloud services (Office 365, One Drive)

Desktop and server support

PC hardware knowledge

Documentation skills

Customer relationship management

SLA adherence

Driving licence

Job description

Our client, a leading technology company, is currently seeking an experienced IT Support Engineer to join their growing team in Fareham. The role involves supporting multiple companies with their IT requirements and may include regular visits to clients in the local area, including Portsmouth and Southampton.

Key Responsibilities

• Providing comprehensive IT support to various clients
• Troubleshooting and resolving a wide range of IT-related issues
• Administering and installing Microsoft Windows operating systems
• Supporting desktop and server environments
• Managing and maintaining PC hardware and components
• Utilising knowledge of cloud services, including Office 365, One Drive, and SharePoint Online
• Maintaining strong documentation and communication with clients
• Adhering to SLAs and ensuring timely closure of support tickets
• Building and maintaining excellent customer relationships
  
  

Job Requirements

• Experience in IT Support
• Proficiency in troubleshooting IT issues and using initiative
• Knowledge of Microsoft Office Suites
• Experience with cloud services such as Office 365 and One Drive/SharePoint Online
• Ability to administer and install Microsoft Windows operating systems
• Good understanding of desktop and server support
• Knowledge of PC hardware and components
• Understanding of hosted environments (Web, Virtual Server, Dedicated)
• Strong documentation and communication skills
• Enthusiasm for learning and skill improvement
• Experience in managing customer relationships and delivering excellent customer service
• Knowledge of working with SLAs and using support ticketing systems
• Ability to gain basic level security clearance for working with MOD sites and projects
• Full UK driving licence
  
  

Benefits

• Competitive salary
• Opportunity to work with a variety of clients
• Professional development and training opportunities
• Supportive and collaborative work environment
• Possibility for career progression
• Employee benefits package
  
  

If you are an experienced IT Support Engineer looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in Fareham.

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