IT Support Engineer

CA Tech Talent; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A forward-thinking organization located in Exeter is seeking an IT Support Engineer to provide comprehensive IT support to around 100 users. In this role, you will troubleshoot technical issues across various lines of support, maintain infrastructure, and assist in key IT projects, enhancing user experience and ensuring system security. With a competitive salary package and opportunities for professional growth, this position is ideal for a motivated IT professional.

Benefits

25 days annual leave, increasing to 30

Comprehensive benefits package

Qualifications

• Minimum 2 years’ experience in IT support or helpdesk roles.
• Proficient in Microsoft 365 including Exchange, Intune, Entra ID.
• Solid knowledge of DNS, DHCP, VPNs, and firewalls.

Responsibilities

• Troubleshoot hardware and software issues for approximately 100 users.
• Maintain and monitor IT infrastructure including updates and security.
• Contribute to IT projects from software rollouts to full system migrations.

Skills

Microsoft 365 administration

Networking principles

End-user support

Security implementation

Job description

Up to £40k DOE | Onsite | Exeter

Our client is an Exeter-based forward-thinking organisation recruiting an IT Support Engineer.

Role

You’ll provide end-to-end IT support to approximately 100 users, working across 1st to 3rd line support issues, and play a hands-on role in the delivery of key IT projects.

Responsibilities of the IT Support Engineer include:

• Troubleshoot and resolve hardware, software, and connectivity issues, ensuring a smooth user experience
• Maintain and monitor IT infrastructure, managing updates, devices, and system security
• Deliver training and maintain user-friendly IT documentation to support knowledge sharing
• Contribute to IT projects, from software rollouts to full system migrations, ensuring seamless adoption

Requirements of the Support Engineer include:

• A minimum of 2 years’ experience in IT support, helpdesk, or similar technical roles
• Proficient in Microsoft 365 administration, including Exchange, Intune, Entra ID, and Defender
• Solid understanding of networking principles – DNS, DHCP, VPNs, switches, and firewalls
• Security-conscious with practical experience implementing endpoint protection, MFA, SSO, and phishing prevention

Package:

• Salary up to £40,000 DOE
• 25 days’ annual leave (increasing yearly to 30),
• Comprehensive benefits package

If you're a proactive IT professional who thrives on variety and purposeful technology, we’d love to hear from you.

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role.. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship either now or in the future.

Recruitment Consultant: Dan Martin

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