IT Support Engineer

Digital Waffle; Exeter; On-site; GBP 30,000 - 42,000; Full time

Job summary

Join a fast-growing professional services company as a Technical Customer Support Technician, where you can shape the future in a collaborative environment. This role focuses on delivering excellent customer experiences and resolving technical issues with comprehensive training and support.

Benefits

Paid Training & Individual Personal Development Plans

Commission/Bonus Schemes

Sick Pay & Holiday Pay

Staff Referral Scheme

Life Assurance with MetLife

Employee Assistance Programme

Qualifications

• 2+ years of experience in technical support.
• Experience supporting Azure infrastructure.
• Understanding of networking components: DNS, DHCP.

Responsibilities

• Deliver high-quality resolutions to technical issues.
• Provide support via phone and a support portal.
• Document and track support requests.

Skills

Technical support experience

Strong communication skills

Troubleshooting skills

Job description

The Role:
We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role-it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment.

Company Benefits:

• Paid Training & Individual Personal Development Plans Salary plus
• Commission/Bonus Schemes
• Sick Pay & Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Flexible Working Arrangement Incentives, Rewards & Social Events
• Life Assurance with MetLife
• Employee Assistance Programme (for you & your family)

Key Responsibilities

Delivering high-quality resolutions to technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience.

• Provide technical support via phone and a dedicated support portal.
• Diagnose and resolve technical issues related to end-user devices and server environments.
• Document and track support requests in the ticketing system.
• Offer guidance and training to end users.
• Escalate unresolved issues to engineering teams or vendors.
• Follow established support policies and procedures.
  Participate in projects and company initiatives as required.

Technical requirements

• 2+ years of experience in technical support
• Experience supporting Azure infrastructure (training and certifications provided)
• Understanding of networking components, including identity management, DNS, DHCP, and security management
• Strong communication skills to clearly assist clients and troubleshoot issues

If you're looking for a role where you can grow, innovate, and be part of a supportive team, apply now!

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Message

Please note: Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

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