IT Support Engineer

First Recruitment Services; England; On-site; GBP 27,000 - 35,000; Full time

Job summary

An IT support agency is seeking an IT Support Engineer to join their team in Burgess Hill. This full-time, office-based role offers a salary of £27,000–£35,000, plus benefits. Responsibilities include handling client IT queries, troubleshooting issues, and providing customer service. Candidates should have knowledge of Active Directory and experience in IT support.

Qualifications

• Basic knowledge of Active Directory/M365.
• Good experience in providing technical IT support.
• Experience working in 1st line IT support/helpdesk.

Responsibilities

• Act as point of contact for client IT issues.
• Log and manage requests from clients.
• Troubleshoot software and hardware problems.
• Create user accounts and reset passwords.
• Provide onsite customer support if necessary.

Skills

Basic Active Directory / M365 knowledge

Technical IT support experience

1st line IT support / helpdesk experience

Job description

Overview

We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies.

This role is full time (Mon-Fri). Apply online only and offers a rare opportunity to join a great business and to work within an excellent team.

Role

IT Support Engineer

Full time permanent role

Mon-Fri 9:00am - 5:30pm - office based role

Burgess Hill

There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too.

Salary £27000-£35000 per year plus good company benefits.

This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team.

Responsibilities

Duties will include:

• Act as point of contact for phone calls and emails from clients regarding IT issues and queries.
• Receiving, logging and managing requests from clients via telephone and email.
• Microsoft 365 Administration and maintenance.
• Trouble-shoot IT related problems on software and hardware.
• Trouble-shoot network issues.
• Log all requests on the call logging system.
• Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner.
• Maintain a high degree of customer service for all support queries.
• Creating user accounts, resetting passwords etc.
• Onsite customer support if and when required.
• To arrange for external technical support with 3rd parties if issues can\'t be resolved in house.

Experience, competencies and knowledge required

• Basic Active Directory / M365 knowledge.
• Good experience of providing technical IT support.
• Experience within 1st line IT support / helpdesk.

Application and disclosure

For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don\'t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job