It Support Engineer

ISR RECRUITMENT LIMITED; England; On-site; GBP 27,000 - 32,000; Full time

Job summary

A hospitality and events business in Luton is seeking an IT Support Engineer to secure the IT network and provide core support for staff. Candidates should have a minimum of two years of experience in IT support, knowledge of networking principles, and proficiency with technologies like Active Directory and Office 365. This permanent position offers an excellent benefits package, emphasizing technical assistance and smooth IT operations within the organization.

Benefits

25 days Annual Leave plus Bank Holidays

Pension

Life Insurance

Qualifications

• Minimum of two years' experience in a similar IT support role.
• Experience with Active Directory, Office 365, and networking.
• Ability to troubleshoot common issues effectively.

Responsibilities

• Support all IT requirements and secure the IT network.
• Provide core support to staff members.
• Assist IT Manager in troubleshooting technical issues.

Skills

IT support experience

Understanding of networking principles

Active Directory

Office 365

TCP/IP knowledge

Cloud technologies

Windows 11

Troubleshooting skills

Proficiency in Word, Excel, PowerPoint, Outlook

Communication skills

Task management abilities

Knowledge of Power BI or PowerShell

Service desk tools

ITIL processes familiarity

Job description

• IT Support Engineer
• Luton, Bedfordshire
• Up to c 32,000 per year
• With an excellent company benefits package (including 25 days Annual Leave plus Bank Holidays, Pension, Life Insurance, etc.)

Skills and Experience:

• Minimum of two years' experience in a similar IT support role.
• Understanding of standard computing systems and networking principles.
• Experience with Active Directory, Office 365 and basic networking TCP/IP knowledge.
• Have a good understanding of cloud technologies such as Azure.
• Windows 11 and Server exposure in a corporate environment.
• Ability to troubleshoot common issues with various devices and software.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Effective verbal and written communication abilities to interact clearly and constructively with team members and business users.
• Proficient in managing multiple tasks and projects simultaneously, including the capacity to prioritize and adapt to both planned and reactive work effectively.
• Any knowledge of Power BI or PowerShell is desirable but not essential.
• Experience using service desk tools and remote support software.
• Familiarity with ITIL processes and SLAs.

The Opportunity:

My client working are a hospitality and events business based in Luton and they are looking for an IT Support Engineer on a permanent basis.

The initial purpose of this new role is to support the client with all of its IT requirements that will see you take responsibility for securing the IT network and providing core support to all of their staff members.

The IT Support Engineer will work alongside and support the IT Manager in providing technical assistance, troubleshooting day-to-day issues and helping to ensure the smooth functioning of the company's IT systems and infrastructure.

This position requires a good understanding of various hardware and software technologies, excellent problem-solving skills, and the ability to work collaboratively with colleagues and external vendors.

Please contact John Noonan here at ISR to learn more about our client and how they are operating in the hospitality and sporting events sector with how they provide and deliver IT services?