IT Support Engineer

TN United Kingdom; England; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established industry player is looking for an enthusiastic IT Helpdesk Support technician to join their dynamic team. This role involves being the first point of contact for staff experiencing technical issues, assisting with hardware maintenance, and providing exceptional customer service. If you have a passion for technology and enjoy solving problems, this is the perfect opportunity for you. Join a supportive environment where your contributions will make a difference, and take your career to the next level with opportunities for paid certifications.

Benefits

On-site free parking

Paid Certifications

Qualifications

• Enthusiastic IT Helpdesk Support technician with excellent customer service skills.
• Experience in supporting users at 1st/2nd line level.

Responsibilities

• Be the first point of contact for staff with technical issues.
• Assist with hardware build and maintenance.

Skills

1st/2nd line support

Hardware knowledge

Software knowledge

Windows OS

Mac OS

Customer service skills

Communication skills

Problem solving

Job description

Job Title: IT Helpdesk Support

Salary: £26,000 - £32,000 DOE

We are seeking an enthusiastic IT Helpdesk Support technician to join our team.

Key Benefits:

• On-site free parking
• Paid Certifications: Microsoft Partners

Key Responsibilities:

• Be the first point of contact for staff with technical issues
• Assist with hardware build and maintenance
• Respond to queries via phone, email, and other channels
• Diagnose and resolve technical issues
• Provide excellent customer service and coordinate with other departments

Skills and Requirements:

• Support users at 1st/2nd line level
• Good knowledge of hardware and software
• Experience with Windows and/or Mac OS
• Support/troubleshoot laptops, PCs, and printers
• Excellent communication and customer service skills
• Strong written and verbal communication skills
• Driving license and own vehicle

If you meet these requirements and are interested, please apply immediately for consideration and interview.

Keywords:

IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User Support, Problem Solving, IT Technician, IT Engineer