IT Support Engineer

Usedtrucksfrsaleusa.com; East Midlands; Hybrid; GBP 28,000 - 32,000; Full time

Job summary

A Managed IT Services Company is looking for an IT Support Engineer to provide 2nd line support and manage IT issues across various environments. The role is hybrid, based in Derby, with a salary range of £28,000 - £32,000. Candidates should have experience in trouble-shooting and relevant IT qualifications. Benefits include flexible working and professional development opportunities.

Benefits

22 Days Holiday (plus BHs)

Day off on your Birthday

Pension

Health Care

Training & Career Development

Qualifications

• Experience in IT support and trouble-shooting essential.
• Understanding of a variety of customer IT environments is required.
• Formal IT certifications are preferred.

Responsibilities

• Provide IT support to 2nd line level including diagnosis and resolution.
• Support various customer IT environments such as servers and networks.
• Assist in IT projects like upgrades and migrations.

Skills

IT support experience to 2nd line level

Trouble-shooting and diagnosis

Customer IT environment support

Windows Server 2012-2022

Office 365

VMware / Hyper-V

Education

Formal IT qualification (MCP, MCSE, etc.)

Tools

Firewalls (Watchguard / Draytek)

Intune

Job description

Overview

Derby (Hybrid) • Permanent • £28,000 - £32,000 (DOE) IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 2nd line level including problem diagnosis, trouble-shooting and fixes.

A chance to join an established IT Managed Services business with a proven track record spanning 20 years. Start ASAP during Autumn 2025.

Hybrid Remote: working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).

Benefits: £28k-32k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid (1 day/week WFH) + Pension + Health Care + Training & Career Development + More.

Responsibilities

• IT support experience to 2nd line level including IT trouble-shooting, diagnosis + resolution.
• Providing IT support across a range of customer IT environments including: Servers, Networks, IT Infrastructure, Desktops, Telephony, Applications, Software, Hardware, and IT Cyber Security.
• Key supported technologies include: Windows Server 2012-2022, Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
• Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
• Supporting the delivery of IT projects including upgrades, migrations + implementations.
• A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar).
• Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
• Full UK Driving Licence preferred.