IT Support Engineer

Jobtailor; East Hagbourne; On-site; GBP 28,000 - 40,000; Full time

Job summary

Astroscale is seeking an IT Support Engineer in the UK to join our global team. You will triage requests and provide 1st/2nd line support for Microsoft 365, AWS and Astroscale systems, escalating to Senior Engineers as needed.

Responsibilities include Autopilot-driven user setup, device configuration, updates, network troubleshooting, and training material creation. Expect on-call shifts and close collaboration with the global IT team to optimise processes.

Qualifications

• Experience with Windows 11 support and Microsoft 365 administration (Entra ID, Intune, Exchange, Teams, SharePoint).
• Able to configure, automate, and deploy laptop setups and management tools.
• Strong customer service focus with clear written and verbal communication.
• Proven work experience as an IT Support Engineer or similar.
• Detail-oriented with adherence to standard processes and procedures.
• Ability to diagnose software and hardware issues and prioritise workload.
• Desirable: Intune MDM, Azure, PowerShell, MacOS management, Meraki, cyber security interest, ITIL familiarity.

Responsibilities

• Triaging requests and providing 1st and 2nd line support for Microsoft 365, AWS, and Astroscale systems.
• Setting up new and managing existing user accounts and access rights (Autopilot builds).
• Installing updates/patches and proactively managing software systems.
• Configuring laptop builds and recommending improvements.
• Diagnosing and fixing network problems.
• Intune app packaging for networks.
• Configuring Netwrix auditor and maintaining inventory systems.
• Managing data backups across the estate.
• Collaborating with global IT to optimise support processes.
• Developing training materials for Astroscale users.
• Occasional on-call shifts may be required.
• Creating and maintaining systems documentation.

Skills

Windows 11

Microsoft 365 admin

Entra ID

Intune

Exchange

SharePoint

Customer service

Communication

Troubleshooting

PowerShell

Azure

MacOS management

Meraki

ITIL familiarity

Tools

Intune MDM

Meraki

PowerShell

Azure

Job description

Responsibilities

• Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers.
• Setting up new, and managing existing, user accounts and access rights utilizing Autopilot builds.
• Installing updates and patches, managing software systems and being proactive.
• Configuring laptop builds and making recommendations for improvements.
• Diagnosing and fixing network problems.
• Intune app packaging for networks.
• Netwrix auditor configuration and management.
• Maintaining inventory systems.
• Managing data backups across our estate.
• Working with the global IT team to optimise support processes.
• Developing training materials for Astroscale users.
• Occasional need to support Astroscale through on-call shifts may be required.
• Creating and maintaining systems documentation across the Astroscale estate.

Requirements

• Great at supporting Microsoft Windows 11.
• Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration.
• Laptop automation & configuration.
• Customer service focussed.
• Fantastic written & verbal communication and interpersonal skills.
• Proven work experience as an IT Support Engineer.
• Good attention to detail and adherence to standard processes and procedures.
• Ability to think critically and diagnose software and hardware issues.
• Ability to manage your workload, effective in prioritising multiple requests.
• Experience with Intune MDM (Desirable).
• Experience with Microsoft Azure (Desirable).
• Experience with scripting languages such PowerShell (Desirable).
• MacOS management (Desirable).
• Experience with managing Meraki infrastructure (Desirable).
• An interest in cyber security (Desirable).
• Ability to use network diagnosis tools found in Windows/MacOS/Linux (Desirable).
• CompTIA or Microsoft certifications (Desirable).
• Familiarity with working in an ITIL environment (Desirable).

Core Competencies

Demonstrates expertise in Microsoft 365 administration, including Entra ID, Intune, Exchange, Teams, and SharePoint, while providing exceptional IT support and customer service. Proficient in diagnosing and resolving software and hardware issues, with a strong focus on network management and user account administration.